Overview

Guest Service Agent - The Inchcolm Hotel at EVT - Entertainment | Ventures | Travel is a role focused on delivering exceptional hospitality by anticipating and fulfilling guest needs, ensuring smooth check-in/check-out experiences, and maintaining the hotel’s high standards of service. The Inchcolm is part of EVT, a market-leading experiences company with a diverse portfolio across entertainment, ventures, and travel.

Key Responsibilities
Welcome guests warmly and ensure smooth check-in/check-out
Respond promptly to guest needs and special requests
Coordinate with housekeeping and maintenance for room readiness
Manage reservations and daily guest transactions accurately
Provide information about hotel services and local attractions
Maintain a clean, protected, and professional front desk workplace
Participate in training and team meetings

Skills & Experience
Strong customer service and communication skills
Familiarity with hotel systems and procedures
Ability to collaborate across departments




Detail-oriented and accurate in transactions
Adaptable and open to continuous learning
Knowledge of WH&S; and operational policies

Benefits & Perks
Incredible team member discounts from your first day on-the-job
50% off stays at EVT hotels – Rydges, QT, Atura, LyLo and more
Discounts on movie tickets and entertainment experiences
Seasonal savings at partner venues
Rapid growth opportunities opportunities through the EVT network
Local community involvement and charitable giving
Australia and NZ’s largest and most diverse experiences company

Employment details
Employment type: Part-time
Job function: Other
Industries: Hospitality

Join The Inchcolm and become an EVT experience creator and Daymaker. When you apply, you will be directed to Dayforce to complete your application and screening questions.
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📌 Guest Service Agent The Inchcolm Hotel Queensland
🏢 EVT - Entertainment | Ventures | Travel
📍 Queensland