Field Service and Installation Technician

Do you enjoy solving problems, working with customers, and getting technology up and running? We’re looking for a Field Service & Installation Technician to install, maintain, and support industrial equipment, software, and data capture systems.

You’ll help customers keep operations running smoothly through preventative maintenance, troubleshooting, repairs, commissioning, and training, while delivering exceptional customer service.

About Us

Matthews Australasia is an Australian family business and a leader in industrial product identification, traceability, and automation solutions across Australia and New Zealand. From coding and labelling systems to software and integrated production technologies, we partner with leading manufacturers and industrial businesses to keep operations moving.

About the Role
Install, commission, and configure equipment at customer sites
Perform preventative and corrective maintenance to maximise reliability
Diagnose and resolve technical issues with a strong first-time fix rate
Train customer operators on equipment use and best practices
Complete service reports and documentation accurately and on time
Manage vehicle stock and spare parts inventory




Provide technical feedback to support product and process improvements
Participate in an after-hours support roster and occasional regional travel
Maintain compliance with workplace health and safety requirements

About You
Experience in field service, equipment maintenance, installation, or technical support
Strong troubleshooting and problem-solving skills
Qualifications in Electrical, Electronics, Mechatronics, Mechanical, or a related discipline preferred but not essential
Excellent customer service and communication skills
Ability to work independently and manage competing priorities
Current driver’s licence and willingness to travel
Employee Assistance Program (EAP)
Wellbeing day off
Diverse and engaging field-based work
Ongoing product and technical training
Supportive team setting with access to technical specialists

Matthews Australasia is proud to be an Equal Chance Employer. We are committed to building a diverse and inclusive workplace where every employee feels valued, respected, and able to reach their full potential. We encourage applications from people of all backgrounds, cultures, genders, ages and abilities.
J-18808-Ljbffr

📌 Field Service And Installation Technician Parramatta (Australia)
🏢 Matthews Australasia
📍 Australia