Civil Safety is a fast-expanding Registered Training Organisation (RTO) working across QLD and WA. We specialise in providing both training and safety advisory services to the mining, civil, oil and gas sectors.

We’re looking for an organised, customer-focused Training Coordinator to become the operational hub of our Townsville Branch. You’ll coordinate training delivery, support our trainers, build robust client relationships, and ensure every course runs smoothly from start to finish.

About the Role

As the Training Coordinator, you’ll be responsible for coordinating training operations within your branch. You’ll work closely with trainers, administration staff, clients and the Regional Manager to ensure courses are delivered efficiently, compliantly and with an exceptional customer experience.

No two days are the same. One minute you’ll be coordinating last‑minute trainer changes, the next you’ll be supporting your administration team, assisting a corporate client,



or ensuring compliance documentation is completed accurately.

What You’ll Be Doing
Coordinate daily training operations across the branch.
Manage course schedules and trainer allocations.
Support and coordinate branch trainers with their day‑to‑day operational needs.
Build solid relationships with students, clients and internal stakeholders.
Manage enrolments and ensure student records remain accurate and compliant.
Coordinate training resources, venues and equipment.
Mentor and assist admin / reception team by allocating work and providing day‑to‑day guidance.
Monitor trainer utilisation and support effective scheduling.
Resolve customer enquiries professionally and promptly.
Prepare reports via Excel for govt portals.
Ensure compliance documentation is accurate, complete and audit‑ready.
Approve trainer and administration timesheets.
W

📌 Training Coordinator Townsville (Australia)
🏢 Civil Safety
📍 Australia