Progress Rail is a wholly owned subsidiary of Caterpillar Inc. and a leading provider of rolling stock, infrastructure and advanced technologies for global rail customers. The company delivers EMD® locomotives and engines, trackwork, signaling, fasteners, and comprehensive locomotive and freight car services, along with aftermarket parts and recycling. Its technology portfolio includes data analytics, automation, connected assets, predictive maintenance and yard optimization tools.

With support from Caterpillar and a network of nearly 150 locations worldwide, Progress Rail delivers cutting-edge, reliable solutions to the rail industry. Learn more at progressrail.com

About the role

The Voice and Video Conferencing Engineer is responsible for supporting and enhancing the organisation’s Microsoft Teams voice and video collaboration platforms. This role focuses on Microsoft Teams Phone, Teams Rooms, Direct Routing, SBCs and conferencing technologies ensuring reliable,



secure and high-quality communication services while collaborating with internal stakeholders, global IT teams, and external vendors.

About you

Proven experience in a Voice and Video Conferencing Engineer or similar role.

Hands-on experience supporting and administering Microsoft Teams Phone and Microsoft Teams Rooms environments.

Solid knowledge of Microsoft Teams Admin Centre, Direct Routing, Auto Attendants, Call Queues, Voice Policies and PowerShell administration.

Experience with SIP, VoIP, PSTN services, call routing, dial plans and voice networking within enterprise settings.

Demonstrated ability to troubleshoot and resolve voice quality, call flow and unified communications issues.

Proven experience managing incidents, resolving technical issues and providing high-quality end-user support.

Knowledge of Session Border Controller (SBC) technologies including AudioCodes and Cisc

📌 Voice & Video Conferencing Engineer Maitland
🏢 Progress Rail
📍 Maitland