Service Advisor / Receptionist, City Kia (Richmond)

City Kia growing and expanding into a recent state of the art facility and is seeking an enthusiastic and customer-focused Service Advisor to join our award-winning service team.

At City Kia, we pride ourselves on delivering exceptional customer experiences and maintaining a supportive, team-oriented workplace. This is an exciting opportunity to build a rewarding career with one of Australia's leading automotive brands.

About the Role

As a Service Advisor, you will be the key point of contact for customers throughout their service journey, ensuring a seamless and professional experience from vehicle drop-off through to collection.

Key Responsibilities
Welcome customers into the service department and provide outstanding customer service
Act as the primary contact for customers throughout the servicing process
Schedule service bookings and manage customer appointments
Prepare repair orders, service documentation, and invoices
Communicate repair progress, recommendations, and completion timeframes to customers
Coordinate with technicians and workshop staff to ensure efficient workflow
Maintain accurate customer and vehicle records




Learn and follow Kia service processes and manufacturer standards

About You
The successful candidate will preferably have:
Previous Service Advisor experience (preferred but not essential for the right candidate)
Strong customer service and communication skills
Confidence interacting with customers in a skilled manner
Sound computer and administration skills with the ability to work across multiple systems
Excellent organisational and time-management abilities
A positive attitude and willingness to learn
Ability to thrive in a fast-paced team workplace
A current and valid driver's licence
Previous Kia experience will be highly regarded

What's in It for You?
Factory and manufacturer training opportunities
Brand new service office and showroom facilities and working environment
Supportive and respectful team culture
Competitive remuneration package
Individual and team incentive programs
Career progression and career development opportunities
Opportunity to work with one of Australia's fastest-growing automotive brands
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📌 Service Advisor / Receptionist, City Kia Richmond Williamstown (Australia)
🏢 City Automobiles
📍 Australia