Liberty is seeking a Capability & Quality Lead to drive team capability, raise quality standards and support continuous improvement. In this hands-on role, you'll design training, conduct QA assessments and work with Team Leaders to grow skills and behaviours that deliver outstanding customer outcomes.
You'll deliver onboarding, run workshops, identify trends from quality reviews and translate insights into practical development initiatives.
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📌 Capability & Quality Lead — Training & Coaching Melbourne (Australia)
🏢 Liberty Financial
📍 Australia
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