The McMillan Shakespeare Group (MMS) is seeking a Team Leader for our Customer Care function in Queensland on a 12-month contract. You will lead a team to achieve KPI targets, manage real-time queues, and provide coaching and development to deliver excellent customer outcomes.
Responsibilities include workflow management, escalation handling, and driving process improvements with stakeholders. The role supports a hybrid working arrangement and requires background checks.
📌 Operations Team Lead – Customer Care & Coaching Cairns
🏢 Plan Partners
📍 Cairns
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