Join us as a Lead Data Analyst and turn loyalty data into powerful insights that drive customer engagement, growth, and commercial impact

ABOUT THE CHANCE

As the Data & Insights Lead, you will play a critical role in shaping the future of loyalty performance through data, analytics, and actionable insights. You will lead the development and optimisation of a world-class loyalty data asset, helping drive member engagement, acquisition, program performance, and commercial value. Working closely with loyalty, brand, technology, and data teams, you will influence strategic decision-making and champion a data-first culture across the business. This is an exciting chance to lead a high-performing team while delivering creative analytics solutions that directly impact customer experiences and business outcomes.

KEY RESPONSIBILITIES
Lead the development and optimisation of a loyalty data ecosystem that supports program growth and member engagement




Design and deliver reporting frameworks and performance dashboards that provide meaningful insights into loyalty program outcomes
Report on loyalty KPIs including member lifetime value, earn rates, redemption rates, and program performance metrics
Collaborate with loyalty, brand leadership, and data teams to align priorities and deliver data-driven outcomes
Support loyalty program planning through upfront value estimation and post-execution performance analysis
Champion advanced analytics and predictive modelling opportunities to optimise loyalty program performance
Drive data enablement priorities and facilitate execution of data-led use cases
Promote a culture of performance optimisation and evidence-based decision making across loyalty and customer teams
Partner with technology teams to identify and implement opportunities for automation and innovation through data
Lead cross-functional analytics,

📌 Lead Data Analyst South Bank, Qld Brisbane City
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📍 Brisbane