Customer Service & Reception Coordinator

As our Customer Service & Reception Coordinator, you'll play a vital role in delivering an outstanding customer experience while supporting the day-to-day operations of our busy repair centre.

Key Responsibilities
Be the first point of contact for customers, insurers and visitors, both in person and over the phone.
Coordinate vehicle bookings, customer enquiries and repair updates.
Maintain regular communication with customers throughout the repair process.
Liaise with production staff, estimators, insurers and suppliers to ensure smooth workflow.
Provide administrative support, including data entry, document management and invoicing assistance.
Manage reception duties, emails and appointment scheduling.
Ensure customer records and files are maintained accurately.
Support the management team with general office administration as required.

About You




Previous experience in customer service, reception or administration.
Excellent verbal and written communication skills.
Strong organisational skills with the ability to multitask and prioritise.
A qualified and friendly attitude with a genuine passion for customer service.
High attention to detail and the ability to work in a fast-paced setting.
Experience in the automotive, insurance or collision repair industry is advantageous but not essential.

Why Join TT Auto Body?
Work with one of Melbourne's leading collision repair businesses.
Supportive and friendly team environment.
Opportunities for growth opportunities and development.
Stable, full-time position.
Modern facilities and a professional workplace.
J-18808-Ljbffr

📌 Customer Service & Reception Coordinator Williamstown
🏢 TT Auto Body Collingwood
📍 Williamstown