Customer Service Officer - Autism Advisor
NFP Salary packaging – rent, mortgage, bills and more!
Full Time Role

About the Role

As a Customer Service Officer-Autism Advisor, you’ll be a trusted first point of contact—guiding individuals and families through available supports, including the NDIS, with empathy, clarity and confidence. You’ll help translate complex information into practical next steps, ensuring every person feels heard, understood, and supported.

Are you someone who thrives on connecting with people and making a meaningful impact? Join our dedicated Customer Service Officer-Autism Advisor team and play a key role in supporting individuals and families to access the services they need to live fulfilling lives.

As strong collaboration and workplace culture are central to achieving our goals, this is a fully office-based, in-person role.

This is a 12-month fixed-term contract to cover a period of parental leave.

About You





You're a people-focused skilled with solid communication skills and a passion for delivering excellent customer service.

We’re looking for someone with:
Excellent interpersonal and communication skills, with a genuine ability to connect
A solid customer service mindset and commitment to positive outcomes
Experience managing a high volume of enquiries across phone and email
An understanding of autism and/or the NDIS (highly regarded but not essential – full training provided)

To join our team you will be required to complete mandatory clearances including a NDIS Workers Screening Check and a Working with Children check.

Benefits
Collaboration: Work in a team-oriented team where everyone's ideas are valued, and success is achieved together
Positive Impact: Your role will help individuals live their best, most fulfilling life
Financial Benefit

📌 Customer Service Officer Autism Advisor Western Australia
🏢 Autism Association of Western Australia
📍 Australia