Customer Monitoring and Assessment Team Lead - Retail

Ready to lead a team at the frontline of customer risk and financial crime prevention? As regulatory expectations evolve and customer behaviour becomes more complex, this role plays a critical part in helping Tabcorp identify, assess and manage financial crime risks across our retail customer portfolio. You'll join a growing and highly visible function where your leadership will strengthen team capability, enhance customer risk outcomes, and help protect the integrity of our business.

Your role in action

Reporting to the Senior Manager, Customer Monitoring and Assessment, you'll lead a team of analysts responsible for transaction monitoring, customer due diligence and customer risk assessments. This role combines people leadership, operational oversight and financial crime expertise to ensure risks are identified, investigated and managed effectively while supporting business and regulatory obligations. Specifically, you will:
Lead,



coach and develop a high-performing analyst team
Guide investigations into unusual customer behaviour and risks
Oversee customer due diligence and enhanced due diligence activities
Manage workflows to achieve quality, service and compliance standards
Partner with Risk, Compliance, Fraud and Technology stakeholders
Drive continuous improvement across monitoring and assessment processes

What you'll need to succeed

You'll be a team-oriented people leader who enjoys developing capability, improving operations and navigating complex customer risk matters. You're comfortable balancing regulatory obligations with customer outcomes and can build robust relationships across a broad stakeholder group. You’ll also possess:
Experience in financial crime, compliance, fraud or customer risk
Proven ability to lead and develop operational teams
Robust understanding

📌 Customer Monitoring And Assessment Team Lead Retail City Of Sydney
🏢 Tabcorp
📍 City of Sydney