HCL Technologies is seeking an experienced Service Desk Shift Lead to oversee end-to-end Service Desk operations in a large-scale retail technology workplace. You will lead onshore, offshore, and nearshore teams to ensure service stability and robust customer outcomes.
You will manage real-time delivery, workforce planning, escalations, governance, and continuous improvement across retail stores, distribution centres, and corporate users, driving performance and operational excellence.
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📌 Service Desk Shift Lead — Global Retail Tech Ops Melbourne
🏢 HCLTech
📍 Melbourne
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