A highly sought after position in Alexandria as Wholesale Customer Service Co-ordinator has become available. The Bond-Eye Australia Group is a branded swimwear company, wholesaling product to both the Southern and Northern Hemispheres. Our brands include Bond-Eye, Sea Level, Artesands and Nip Tuck. We are looking for an experienced, organised and friendly go-getter to assist and co-ordinate administration for the busy sales team.

Your responsibilities will include:
Handling marketplace and development customer queries including major international retailers email
Taking and managing orders and handling returns and complaints
Utilising our internal software system for logging all sales order details, follow up and reporting
Working with all internal departments to provide accurate information and assets to our retail partners
Pulling weekly, monthly and seasonal reports for the internal staff and external sales teams
Uploading invoices on customer portals in specified formats
Ultimately provide customer service that others will admire

In order to enjoy and excel in this position the successful candidate must have:
Experience working with both major retailers and independent stockists across global markets




Customer service mindset and experience in building strong relationships with sales teams, majors and wholesale partners
Be able to focus in a busy environment
Attention to detail and ability to follow specific process for document submissions on customer portals
Willingness to learn
A positive, calm attitude
Patience
A proactive mindset with the ability to support both strategic and operational tasks.
Is highly organised, with exceptional attention to detail and follow-through, ability to manage multiple priorities and moving parts in a quick-paced workplace
Ability to work as a team
Excellent skills with Word & Excel
Excellent written communication skills as you will be communicating with customers, agents and distributors internationally
The ability to finish what you start and get the job done
Minimum 2 years in a similar role of wholesale administration and support
Experience with Joor or Nuorder would be advantageous

What you can expect
A close knit team and excellent company culture
Staff discounts
Hybrid working in office and at home

📌 Wholesale Customer Service Coordinator Alexandria
🏢 Bond-Eye Australia
📍 Alexandria