We’re hiring a Business Analyst to join a business in the furniture and design space, based in Melbourne’s north-west. This is a unique opportunity to shape how Generative AI is adopted across a large operational business, with a solid focus on practical outcomes, business value, and real-world adoption rather than experimentation for the sake of it.

About the Role
Working closely with senior leadership, you’ll identify opportunities where GenAI can improve productivity, streamline workflows, enhance customer experience, and support smarter decision making across sales, operations, design, and support teams.

This is a highly stakeholder-facing role suited to someone who can bridge the gap between business and technology — translating operational challenges into transparent problem statements, guiding adoption, and helping teams confidently integrate AI tools into day-to-day workflows.

What You’ll Be Doing
Identifying high-value opportunities for GenAI across business operations
Running discovery workshops to uncover pain points and process inefficiencies
Translating business needs into actionable requirements for technical teams
Driving organisational change and supporting adoption of current AI-enabled workflows




Delivering training and capability uplift across the business
Partnering with leadership to prioritise initiatives and maintain a GenAI roadmap
Defining success metrics and ensuring initiatives deliver measurable commercial outcomes
Acting as the key liaison between operational stakeholders and internal technical teams

We’re Looking For
Experience in business analysis, digital transformation, product ownership, or process improvement
Strong stakeholder engagement and change management capability
Interest or exposure to Generative AI, automation, conversational AI, or digital innovation
Ability to communicate complex concepts in a clear, practical way
Experience working across operational, sales, pricing, manufacturing, construction, or design-led environments
Commercially minded approach with a focus on tangible business outcomes
Confident facilitating workshops, gathering requirements, and driving adoption initiatives

This role would suit someone who enjoys solving operational problems, influencing stakeholders, and helping businesses embrace emerging technology in a practical and commercially grounded way.

📌 Business Analyst Melbourne (Australia)
🏢 Halcyon Knights
📍 Australia