Job Description

Duty Manager | Metropolitan Hotel, Mackay

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Join the Leadership Team at One of Mackay's Favourite Venues

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The Metropolitan Hotel is a well-loved hospitality destination in Mackay and part of the Australian Venue Co. network. We're on the lookout for a reliable, hands-on Duty Manager to join our leadership team and help drive great guest experiences across the venue.

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This is a fantastic prospect for a hospitality leader who enjoys variety, thrives on the floor, and wants to build a long-term career with a growing venue group.

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What's on Offer

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Market-competitive salary package

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Career progression opportunities across Australian Venue Co. venues

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Staff discounts across food and beverage

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Supportive, energetic team culture

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Ongoing training and leadership development

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Key Responsibilities

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Oversee day-to-day floor operations

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Lead,



support and motivate the team during your shift

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Ensure high standards of guest service, presentation and compliance

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Manage guest feedback and resolve issues professionally

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Support cash handling, reporting and venue security procedures

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Ensure RSA and other compliance obligations are met at all times

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Work closely with the Venue Manager and broader leadership team

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What We're Looking For

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Previous experience in a Duty Manager or supervisory hospitality role

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Current RSA

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Robust leadership and communication skills

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Ability to stay calm and solutions-focused during busy periods

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Flexibility to work a rotating roster including weekends and nights

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A proactive, hands-on approach and genuine passion for hospitality

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📌 Duty Manager Metropolitan Hotel, Mackay
🏢 Australian Venue
📍 Mackay