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Initial contract for 6 months with a possibility of extension.
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Hourly Pay rate of $39.30 per hr plus super
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Working 7 hours a day and 35 hours a week
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Working onsite from the Sydney office
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Number of positions: 4
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Purpose of the role:
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This is a high-volume administrative role involving document scanning, data entry, filing, mail handling, records management and client service support.
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Key Accountabilities:
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Scan and email documents for tribunal members.
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Perform general administrative tasks including mail handling, photocopying, and document distribution.
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Manage file delivery between teams in adjacent offices.
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Coordinate courier services for file transfers to Paramatta.
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Prepare routine correspondence in line with Tribunal standards.
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Maintain data in the case management system; manage file storage and archiving.
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Provide client information via reception, phone, or written communication; transfer calls appropriately and follow up as needed.
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Escalate complex matters to a Senior or Team Leader as appropriate.
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Essential requirements:
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Ability to work effectively in a rapid paced high-volume, frontline customer service workplace.
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Managing shifting priorities and high workloads within tight deadlines.
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Excellent verbal and written communication skills
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Robust attention to detail and accuracy.
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📌 Call Centre / Customer Service Officer Sydney
🏢 Easy Authoring
📍 Sydney
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