OverviewClient Success Manager (Relationship Manager) – Location: Southport, Gold Coast.
Full-time, mostly on-site | Mon–Fri (9am–5pm).
Flexible for occasional evenings/weekends.
Work From Home 1 day per week post‐probation.Remuneration: $90k base + incentives (OTE: $140k) + company perks.Role purposeThis isn't customer service.
This is client success.
Our clients pay a substantial subscription to work with us, and you will help them achieve financial freedom through strategy, education, and accountability.What you'll doRun structured monthly check-ins and annual reviewsHold clients accountable to the strategy they've been givenHelp clients navigate life changes and keep progressingCoordinate with internal teams (Strategy, Brokerage, Property) for seamless supportSpot risks early (drift, arrears, motivation drop) and take action fastKeep records tight, accurate, and compliantWhat makes Infinity differentWe're not a typical finance company; we focus on real outcomes, not vanity metricsWe tell the truth and challenge the status quoStrong emphasis on client outcomes and care factorThe team you're joiningApproximately 45 Client Success Managers/RMs currently; growingTeam size around 200 employees; HQ on the Gold Coast with offices in Melbourne, Sydney,



and WollongongUS expansion ongoing with opportunities to travel; potential rotation for some team membersWhat we're looking forProven experience in relationship management, client success, coaching, case management, account management, education or service leadershipConfidence having real conversations (not scripts)Strong organisation and follow-throughEnergy, ownership, and integrityAbility to work fast, manage volume, and stay calm under pressureThe non-negotiablesPass a credit history check (min score 600) and police checkProvide two professional referencesHold full, unrestricted working rights in AustraliaBe available for full-time work at the Southport HQWhy join Infinity?
Onboarding and training with a structured 6-week programCareer growth in a quick-expanding businessCompetitive base salary with incentives tied to performanceVibrant, driven team cultureApplication instructionsApply now via this job board with your updated CV.
Optional: email a short ***** second video answering: "Why do you think you're the right person to help our clients achieve financial freedom, and what makes you want to work at Infinity?"Important notes:All applicants must submit their CV via this job boardThe video is optional and intended to supplement your applicationOptional videos can be sent to: Contact: Lachlan Baldwin (Talent Manager) on LinkedIn for a chat
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📌 Client Success Manager (Gold Coast)
🏢 Infinity Group
📍 Gold Coast