Have you ever thought, "I want the work I do to be meaningful"?
At atWork Australia, that's exactly what you'll find because we believe work's for everyone.
We connect people and business so both can thrive.
Since ****, atWork Australia have supported people living with disability, injury, health condition, or those needing additional support to find meaningful and sustainable employment.
We believe work has the power to transform lives and we're passionate about helping people realise their potential.Job DescriptionWe're now seeking a Service Manager to lead Job Coaches and InWork Support Coaches based at sites in Moora and Merredin, WA.
If you're a people‐leader who thrives on performance, compliance, community engagement and developing capability, this role offers purpose, variety and impact.ResponsibilitiesLead, coach and develop Job Coaches and InWork Support Coaches to achieve sustainable employment outcomesDrive performance across all ESAs, ensuring KPI targets, placement outcomes and service standards are consistently exceededOversee service delivery, workflow and client experience across multiple locationsEnsure full contractual compliance with Employment Services requirements, including audits, quality standards and documentationManage financial performance including forecasting, budgeting and achieving ESA profitability targetsRecruit, induct and onboard new team members and manage performance through regular coaching and the Managing for Excellence frameworkBuild robust relationships with Services Australia, local employers and community partnersIdentify operational risks,



compliance issues and opportunities for continuous improvementPromote a values‐driven culture grounded in Integrity, Compassion, Determination and Thriving TogetherQualificationsStrong leadership capability with experience in coaching, performance management and operational deliveryCommercial acumen and confidence managing budgets, forecasts and financial KPIsStrong stakeholder engagement skills, including working with Services Australia and community organisationsAbility to work to KPIs and lead others to deliver high‐quality outcomesA genuine belief in our purpose: connecting people and business so both can thriveA current driver's licence and reliable vehicle, this role will require travel between sites.Benefits12 weeks Paid Parental LeaveLeadership development & national career pathways across MedHealthQuarterly recognition programs & social eventsEmployee Assistance Program (EAP) & wellbeing initiativesFitness PassportSalary packaging & ability to purchase additional leaveAll the tools and tech you need to thriveQuarterly performance incentivesNo Weekends or NightsYou are welcome here.Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking.
We value all these differences.We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.We are happy to adjust our recruitment process to support accessibility needs.
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📌 Service Manager (Merredin)
🏢 Atwork Australia
📍 Merredin