About Us
At Doctors and Co., we are dedicated to enhancing the health and wellbeing of our community through exceptional medical care.
Our mission is to provide high‐quality, accessible healthcare solutions tailored to our patients' needs.
Role Overview
We are seeking a friendly and organized Medical Receptionist to join our growing healthcare team.
In this role, you will work at the front desk of our medical clinic and assist our patients and other visitors.
Your primary duties include greeting and checking in patients, answering questions, collecting patient co‐pays, processing paperwork, and scheduling appointments.
You will also help keep our records and work areas clean and organized, ensuring our office provides a welcoming workplace.
Key Responsibilities
Open and close clinic as per set procedure
Greet patients and callers in a professional and courteous manner
Make appointments for patients
Ensure medical records are managed confidentially and efficiently
Accurately process patient payments via cash, EFTPOS, and direct bill transaction
Invoice Medicare, Private Health Funds, TAC, WorkCover
Have knowledge of the MBS schedule and correct billing procedures
Deal with referring doctors, hospital staff, pharmacists, etc., courteously and helpfully
Attend to patient enquiries
Check and handle internal emails
Fill in the roster when staff is away, on holidays or sick leave




Maintain reception waiting area and consulting rooms tidy, including clean‐up of spills if necessary
Ensure accurate storage and retrieval of patient and practice records with appropriate scanning, faxing and filing of all documents
At all times maintain confidentiality of patient personal and financial information
Complete recalls
Support the day‐to‐day operations of the medical centre
Provide exceptional customer service and teamwork skills
Selection Criteria
Demonstrated ability to work in a team
Experience with medical software (BEST PRACTICE / MEDICAL DIRECTOR)
Strong organisational and problem‐solving skills
Ability to work in a fast‐paced environment, including multitasking
Effective communication with internal and external stakeholders, both verbally and in writing
Commitment to quality patient service
At least one year experience as a Medical Receptionist in a medical practice
Mandatory Documents
Current Police Check
Current Working with Children clearance
Current First Aid / CPR certificate
Immunisation Record
Driving Licence / Photo ID
Benefits & Details
Job Types: Part Time
Salary: Remuneration will be negotiable based on experience
Expected Start Date: as soon as possible
Rotating roster, weekend availability must be provided
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📌 Medical Receptionist (Victoria)
🏢 Doctors&Co
📍 Victoria