Key Responsibilities
The successful candidate will be responsible for supervising the day-to-day operations of the retail store, ensuring excellent customer service, efficient staff management, and compliance with company standards.
Duties include:
Delivering prompt and high-quality service to customers
Handling customer inquiries and resolving complaints professionally
Planning and preparing staff work schedules and assigning duties
Recruiting, training, evaluating, promoting, and, where necessary, dismissing staff
Providing guidance to staff on handling complex sales and customer service situations
Assessing returned goods and determining appropriate actions
Monitoring inventory levels and placing orders for current stock as required
Ensuring accurate pricing and effective product display across the store
Enforcing safety, security, and compliance procedures
Supporting merchandising and promotional activities
Monitoring sales performance and implementing strategies to improve results
Ensuring adherence to company policies and relevant retail legislation

📌 Retail Supervisor (Queensland)
🏢 The Trustee for Mandem Wise Unit Trust
📍 Queensland