Lead the team behind
exceptional emergency care.
Support the frontline.
Inspire your team.
Make every shift
count.
Vacancy Reference
No. ******
We currently have vacancies
totalling 3.4 FTE across two Clerical Supervisor
positions.
These are Fixed Term appointments for 6 months,
with the possibility of extension(s) and/or permanency.
While
full-time hours are readily available, part-time hours may also be
considered.
Perth Children's Hospital
(PCH) is seeking experienced and motivated leaders to join our
Health Information and Administrative Services
(HIAS) team as Clerical Supervisors within the
Emergency Department.
We are recruiting to
two exciting supervisory opportunities, each
playing an integral role in supporting one of Western Australia's
busiest paediatric Emergency Departments.
Whether you enjoy the
fast pace of overnight operations or prefer a weekday leadership
role, this recruitment offers the opportunity to contribute to
exceptional patient care while leading a dedicated clerical
team.
Every shift presents a current
challenge, making this an ideal opportunity for experienced
supervisors who enjoy leading people, solving problems and making a
meaningful contribution to the care of children and their
families.
Available
Positions
We are currently recruiting
for the following positions:
Position 1 –
Clerical Supervisor – Emergency Department (Night Shift)
#********
Working
Hours
Must be
available to work the Night Shift: 11:00pm – 7:06am
Monday
to Sunday (seven-day roster)
This role supports the
overnight operation of the Emergency Department, ensuring clerical
services continue to operate efficiently while providing leadership
and operational support throughout the night.
We currently have 1.4 FTE
available to fill for this role.
Position 2 –
Clerical Supervisor – Emergency Department & Enquiries
#********
Working
Hours
Must be
available to work the Day Shift: 6:30am – 2:30pm
Monday
to Friday (five-day roster)
This role provides
leadership across the Emergency Department and Enquiries service,
supporting daytime operations and ensuring high-quality
administrative services are delivered during weekday business
hours.
We currently have 2.0 FTE
available to fill for this role.
Applicants may
nominate their preferred position or indicate they wish to be
considered for both opportunities.
About the
Role
As a Clerical Supervisor,
you'll lead and coordinate the day-to-day clerical operations that
keep one of Western Australia's busiest paediatric Emergency
Departments running efficiently.
Working closely with
medical, nursing and multidisciplinary teams, you'll supervise and
support a dedicated team of clerical staff, coordinate resources,
provide operational guidance and ensure high-quality administrative
services that support patient flow and enhance the experience of
children and their families.
Depending on the position
appointed to, you'll either lead overnight Emergency Department
operations or supervise the Emergency Department and Enquiries
service during weekday business hours.
Regardless of roster, both
roles play a critical part in supporting safe, timely and
compassionate patient care.
Key
Responsibilities
Lead and
coordinate the Emergency Department clerical team to ensure
efficient day-to-day operations.
Allocate
resources and coordinate staff rostering to support efficient
patient flow and service delivery.
Build
strong working relationships with medical, nursing and
multidisciplinary teams to meet operational
requirements.
Provide
expert advice and operational support on patient administration
systems and clerical processes.
Resolve
operational issues and support service continuity in a dynamic
and fast-paced environment.
Mentor,
coach and develop clerical staff while promoting a culture of
collaboration and continuous improvement.
Ensure
accurate patient information management and compliance with
confidentiality, legislative and organisational
requirements.
We are seeking
individuals who demonstrate:
Values-based leadership
with a genuine commitment to delivering exceptional customer




service and supporting positive outcomes for children, families
and colleagues.
Integrity and
professionalism, demonstrating accountability, sound judgement
and respect in all interactions.
A
collaborative and inclusive approach, building positive working
relationships and communicating effectively across
multidisciplinary teams.
Resilience and
adaptability, remaining calm under pressure while confidently
managing competing priorities in a busy Emergency
Department.
Inclusive leadership,
empowering, coaching and supporting others while fostering a
positive, respectful and collaborative team
culture.
Sound
judgement and initiative, using critical thinking and
problem-solving skills to respond effectively to operational
challenges.
A
commitment to quality, safety and continuous improvement, with
a focus on innovation and delivering high-quality
administrative services.
A
patient-centred mindset, recognising the important role
administrative staff play in supporting the patient and family
experience.
We are looking for people
who lead by example and embody the CAHS values of Compassion,
Collaboration, Equity, Respect, Excellence and Accountability,
contributing to an inclusive workplace where children, families and
colleagues feel valued, respected and supported.
How to
Apply
Applicants are requested to
apply online ().
Please note, applicants must have a current, valid email address in
order to apply online.
This email address will be used for
communication with applicants.
Your ability to
meet the essential selection criteria will be assessed throughout
the recruitment process.
For your written application
please provide the following:
Indicate
which position(s) you wish to be considered for:
Clerical
Supervisor – Emergency Department (Night
Shift).
Clerical
Supervisor – Emergency Department &
Enquiries.
I wish to be
considered for both positions.
A current
resume which summarises your experience,
qualifications and how you can meet the position
requirements.
A statement
addressing all selection criteria as per the Job
Description Form in no more than 2 - 3 pages.
(View the
applicant information package and Job Description Form (JDF)
attached for more information, including the selection
criteria).
Please note that examples of how you have
applied your skills, knowledge and experience help to
demonstrate that you have met the selection
criteria.
Please
provide the name, email, and contact details of two referees
who can be contacted to provide a reference.
Referees should
include at least one individual who has been or is your direct
Line Manager/Supervisor.
(We will contact you to seek your
confirmation prior to contacting your listed
referees).
Within the
application system you will also be presented with the following
question.
Please review the Essential and Desirable Selection
Criteria outlined in the attached Job Description Form carefully
when preparing your response.
The question allows you to
showcase your relevant skills and experiences in detail, with
a generous word limit of 500 words for your
response.
This
role requires someone who leads by example, works
collaboratively and remains calm under pressure while
supporting a busy clinical environment.
Describe a situation
where you demonstrated these behaviours while leading a team or
coordinating work.
Include how you communicated with
stakeholders, managed competing priorities and ensured a
positive outcome for your team and customers.
This response will be
assessed against the Job Description Form (linked above) Essential
Criteria 1, 2 & 4
These documents should be
complete and ready to attach prior to applying online.
Please




ensure you allow sufficient time to complete the online application
process as you will be required to answer various questions and
attach your documentation.
Help in submitting
your application: If you experience difficulties
while applying online, please contact Employee Services on ********
for immediate assistance during business hours.
Eligibility to
Apply: To be eligible for appointment, applicants must
have valid Australian work rights.
This includes visa holders.
Permanent appointments may be made to individuals who hold
citizenship, permanent residency, or visas that enable ongoing
employment in Australia.
Sponsorship is
not currently available for this position.
Other
Conditions: WA Health engages staff in positions of trust
and responsibility.
WA Health policies require applicants to
undertake a criminal records screening and integrity checking as
part of the appointment process.
As well as undertaking a criminal
record screening and integrity checking, you may also be required
to undertake a working with children check (if required for the
role) and a pre-employment health assessment.
We may ask referees
to comment on your integrity and past demonstration of ethical
behaviour.
Please note that adverse information does not
necessarily disqualify an applicant but will be considered as part
of the appointment process.
WA Health is committed to
eliminating all forms of discrimination in the provision of
our service.
We embrace diversity and strongly encourage
applications from people from culturally diverse backgrounds and
people with disabilities.
In addition, we are
committed to growing our Aboriginal workforce as part of WA Health
Aboriginal Workforce Policy.
As a measure to achieve equality,
Section 51 of the Equal Opportunity Act **** applies to this
position and Aboriginal and Torres Strait Islander peoples are
encouraged to apply.
Whilst this selection
process will initially be used to fill the above vacancy,
applicants found suitable for this position may be considered for
other 'similar' vacancies within CAHS and/or the wider WA public
sector.
In addition to this, should the successful applicant
decline or vacate the advertised vacancy, then the next most
suitable applicant may also be selected from this process.
Both of
these options remain valid for a period of twelve (12) months from
when the authorised delegate endorses the recruitment
decision.
About
CAHS
The Child and Adolescent
Health Service (CAHS) is proud to be the leading service provider
for paediatric healthcare in Western Australia, as the State's only
dedicated health service for infants, children, and young people.
CAHS comprises three service areas: Perth Children's Hospital (PCH)
and Neonatology, Community Health, and Child and Adolescent Mental
Health Services (CAMHS).
With over **** employees,
our services are delivered at PCH and King Edward Memorial
Hospitals (KEMH), as well as across a network of more than 160
community clinics across the Perth metropolitan
area.
For further information
about the benefits of working for CAHS, please click here and
for further information regarding CAHS' services, please
click here
CAHS
values: To achieve our vision of healthy kids, healthy
communities, CAHS is committed to providing a workplace
culture that is driven and shaped by our values of Compassion, Collaboration, Equity, Respect, Excellence and Accountability.
During
the selection process you may be assessed on your ability to fulfil
the responsibilities of this position in accordance with the
values.
If you have any questions regarding this, please contact
the person named in this advert.
Support
for your interview process
CAHS is committed to
ensuring that our interview process meets the access needs of all
applicants.
If you require any reasonable adjustments to
accommodate a disability, enhance access, or support your inclusion
and success during the interview, please contact the CAHS Talent
Acquisition Team prior to your interview.
Lodgement is system
generated.
Any submissions on, or after, 4:00pm on the closing date
will not be accepted.
LATE OR EMAIL
APPLICATIONS WILL NOT BE CONSIDERED.

📌 Clerical Supervisor – Emergency Department (Perth)
🏢 Child and Adolescent Health Service - Perth Children's Hospital
📍 Perth