About Compass Care GroupCompass Care Group is a growing and dedicated disability services provider committed to delivering high-quality, person-centred supports to NDIS participants.
We pride ourselves on professionalism, compassion, compliance, and strong service delivery that supports participants and their families with dignity, choice, and respect.
We are currently seeking an experienced, organised, and proactive NDIS Administration and Intake Coordinator to join our team.
This is an excellent opportunity for someone who enjoys working in a rapid-paced environment and is passionate about administration, participant onboarding, staff onboarding, and maintaining high compliance standards.
About the RoleAs the NDIS Administration and Intake Coordinator, you will play a key role in the smooth operation of the business by supporting both participant intake and onboarding and staff intake, onboarding, and compliance administration.
You will be one of the first points of contact for participants, families, nominees, guardians, staff, and providers.
Your ability to manage documentation, coordinate onboarding processes, maintain accurate records, and support compliance systems will be essential to the success of this role.
This role is ideal for someone who is highly organised, detail-oriented, confident in communication, and committed to delivering a high standard of service and administration.
Key Responsibilities
Manage incoming phone calls, emails, and office enquiries in a professional and timely manner
Coordinate participant intake, participant onboarding, and service commencement processes
Prepare, collect, and follow up service agreements, consent forms, referral documents, intake packs, and onboarding paperwork
Maintain accurate and up-to-date participant records, compliance documentation, and service files




Ensure all participant documents are complete, current, and recorded in line with organisational, operational, and compliance requirements
Coordinate staff intake, staff onboarding, induction administration, and new employee documentation
Maintain and monitor staff compliance records, including NDIS Worker Screening Checks, Working with Children Checks, driver's licences, qualifications, training records, and other mandatory documents
Follow up outstanding staff and participant documents to ensure records remain complete and current
Support internal compliance checks, file audits, record management, and document control systems
Assist with general office administration, scheduling support, staff coordination, and day-to-day operational tasks
Liaise professionally with participants, families, guardians, nominees, staff, and external providers
Prepare correspondence, reports, administrative documents, and internal records as required
Ensure all information is handled with a high level of accuracy, confidentiality, and professionalism
Contribute to continuous improvement of intake, onboarding, and administrative systems
About YouTo succeed in this role, you will be a professional and reliable administrator who takes pride in maintaining high-quality records, supporting compliance, and creating a positive experience for participants and staff.
You will bring strong organisational skills, excellent communication, and the ability to manage multiple priorities in a busy and growing environment.




Essential Requirements
Previous experience in administration, intake, onboarding, office coordination, or a similar role
Experience in the NDIS, disability, aged care, healthcare, or community services sector
Strong understanding of participant onboarding, staff onboarding, compliance requirements, and record management
Excellent verbal and written communication skills
Strong organisational skills with high attention to detail
Ability to manage multiple tasks, competing priorities, and deadlines
High level of customer service and interpersonal skills
Ability to work independently and collaboratively within a team
Good computer skills, including Microsoft Office and administrative systems
Current NDIS Worker Screening Check
Current Working with Children Check
Current Driver's Licence
Access to a reliable and roadworthy vehicle
Full working rights in Australia
Desirable
Knowledge of NDIS service agreements, participant compliance, staff compliance, and intake processes
Previous experience in disability services administration or intake coordination
Relevant qualifications in administration, business, disability, or community services
What We Offer
A supportive and professional team environment
Opportunity to make a meaningful difference in the lives of NDIS participants
A varied and rewarding role with real impact
Ongoing growth and development opportunities
The chance to be part of a growing organisation committed to quality, care, and compliance
How to ApplyIf you are organised, motivated, and passionate about administration, compliance, and supporting quality service delivery, we would love to hear from you.
Please submit your resume and cover letter outlining your experience and suitability for the role.

📌 Ndis Administration And Intake Coordinator (Western Australia)
🏢 Compass Care Group
📍 Western Australia