Manage quality lending opportunities and deliver outstanding customer outcomes
Your new companyThis established mutual bank has built a strong reputation for putting its customers and members at the centre of everything it does.
Backed by a loyal customer base, strong brand recognition and a collaborative team environment, the organisation continues to invest heavily in its people, technology and customer experience.
With a robust national presence, genuine commitment to flexibility and a people-first culture, this is an excellent opportunity for an experienced lending professional seeking long-term stability, work-life balance and a steady flow of quality lending opportunities.
Your new roleAs a Lending Manager, you will manage residential lending opportunities from initial enquiry through to settlement, helping customers navigate the borrowing process while delivering exceptional service and outcomes.You'll inherit an established flow of opportunities, allowing you to focus on customer conversations, credit quality and conversion rather than self-generated business development.
In this role, you will:Manage home loan applications from enquiry through to settlementStructure lending solutions tailored to individual customer needsGuide customers through the application process while maintaining exceptional service levelsLiaise with key internal stakeholders to ensure smooth progression of applicationsIdentify suitable cross-sell opportunities across relevant financial productsMaintain robust compliance and responsible lending standardsWork towards an achievable annual lending target of $20 millionBuild long-term relationships through outstanding customer experiences and trusted advice
What you'll need to succeedExperience in end to end residential home lending from application through to settlementStrong ability to hold professional lending conversations and build rapport with customersSound understanding of responsible lending and compliance requirementsTier 2 (RG146) accreditation requiredStrong organisational skills and the ability to manage multiple applications simultaneouslyA customer-first mindset with a genuine passion for helping people achieve their property goals
What you'll get in returnExisting customer opportunities provided with no requirement to self-generate business50% work from home and versatile working arrangementsStrong brand recognition and a loyal customer baseGenuine work-life balance with a supportive and collaborative cultureAccess to ongoing training, development and career progression opportunitiesStable, long-term career opportunity within a highly regarded organisationComprehensive onboarding and support from an experienced leadership teamOpportunity to focus on customer outcomes rather than prospecting and lead generation
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Lending Manager (Newcastle)
🏢 Hays
📍 Newcastle