Make a Real Difference to Families Navigating Aged Care
RELACS is a specialist aged care placement and advisory service dedicated to helping older Australians and their families navigate aged care options with confidence and compassion.
We are seeking a caring, organised, and proactive Client Liaison Officer to join our growing team.
This is an ideal opportunity for someone with strong administrative skills and excellent communication abilities who enjoys helping people through important life transitions.
About the Role
Reporting to the Team Leader, you will be the first point of contact for clients and provide administrative and client support throughout the aged care placement process.
Your responsibilities will include:
Responding to client enquiries via phone and email
Arranging and coordinating client appointments
Providing administrative support to Placement Consultants
Collecting and recording client information accurately
Maintaining client records within HubSpot and internal databases
Researching aged care facilities and care options
Assisting in the preparation of client reports and recommendations
Supporting aged care application processes
Tracking placement progress and documentation
Managing client invoicing and file administration
Following up on client satisfaction and outcomes
Contributing to process improvements and marketing activities as required
About You
You are a compassionate and highly organised professional who can balance empathy with attention to detail.
You will bring:




Excellent verbal and written communication skillsStrong administrative and organisational abilitiesHigh attention to detail and accuracyStrong problem-solving and analytical skillsExcellent interpersonal skills and genuine empathy for clients and familiesConfidence using technology and CRM systems (HubSpot experience highly regarded)Ability to manage multiple priorities and meet deadlines
Desirable Experience
Previous experience in aged care, health care, community services, or a related industry
Administration or client services experience
Qualifications in aged care, health, business administration, or similar disciplines (advantageous but not essential)
What We Offer
Competitive salary package plus superannuation
Supportive and collaborative team environment
Opportunity to make a meaningful impact in people's lives
Ongoing career development
Annual performance and salary reviews
Why Join RELACS?
At RELACS, we pride ourselves on delivering compassionate guidance during challenging times.
You'll be joining a values-driven organisation where professionalism, integrity, teamwork, and genuine care for clients are at the heart of everything we do.
Apply Now
If you're passionate about helping people and have the administrative and communication skills to thrive in a client-focused role, we'd love to hear from you.
Apply through SEEK with your resume and a cover letter outlining your suitability for the position.

📌 Client Liaison Officer – Aged Care Placement Services (Perth)
🏢 Important Group
📍 Perth