As part of Oscar Group Australia, we provide sales, hire, servicing and support of mobility and healthcare equipment across Victoria.
We're seeking an experienced and relationship driven Customer Solutions Specialist to join our Ballarat team.
This is more than a retail sales role it's an opportunity to build meaningful relationships, provide life changing solutions, and contribute to the growth of a respected assistive technology provider.
If you're passionate about helping people, have experience in assistive technology, healthcare, rehabilitation, mobility equipment or solution based sales, we'd love to hear from you.
About the RoleAs our Customer Solutions Specialist, you'll take ownership of the customer journey from initial enquiry through to solution delivery.
You'll work with customers, families, Occupational Therapists, healthcare professionals and community organisations to identify needs and provide tailored assistive technology solutions.
This role combines customer consultation, business development and relationship management, with opportunities to engage externally through networking, community events and industry expos.
Key ResponsibilitiesCustomer Solutions & Sales
Consult with customers to understand their mobility and assistive technology needs
Recommend tailored products and equipment solutions
Manage the customer journey from enquiry through to sale and delivery
Prepare and manage quotations, following through to conversion
Support customers with complex or specialised equipment requirements
Relationship Building & Business Development
Develop and maintain strong relationships with Occupational Therapists, Physiotherapists, Support Coordinators, Case Managers and healthcare providers
Actively identify opportunities to grow referrals and build current client networks
Represent Oscar Care at community events, expos and industry functions
Promote Oscar Care's products and services within the local community




Contribute to ongoing business growth through proactive engagement and relationship development
Collaboration & Customer Outcomes
Work closely with customer support and operational teams to ensure seamless service delivery
Maintain accurate customer records and quote management within company systems
Share product knowledge and support colleagues where required
About YouYou are a motivated and customer-focused professional who enjoys building relationships and finding solutions that genuinely improve people's lives.
Ideally, you'll have:
Experience in assistive technology, mobility equipment, rehabilitation, healthcare, aged care or disability services
Strong relationship-building and networking skills
Confidence engaging with Occupational Therapists and healthcare professionals
Proven experience in solution-based sales or customer consultation
Excellent communication and interpersonal skills
A proactive approach to business development and community engagement
Strong organisational and time management skills
Experience using CRM or customer management systems
The ability to work independently while contributing positively to a team environment
Why Join Oscar Care?
Established and growing business within the Oscar Group Australia
Monday to Friday role – enjoy your weekends
Opportunity to make a genuine difference in people's lives
Build long-term relationships with customers and healthcare professionals
Supportive team environment
Ongoing training and development opportunities
Competitive salary package based on skills and experience
Essential RequirementsPrior to commencement, successful applicants will require:
Current Driver's Licence
National Police Check
NDIS Worker Screening Check
Working with Children Check
Apply NowIf you're passionate about assistive technology and helping people achieve greater independence, we'd love to hear from you.
Please submit your resume and a cover letter outlining your experience and why you would be a great fit for the Oscar Care team.
Oscar Care is an Equal Opportunity Employer and encourages applications from people of all backgrounds, cultures, beliefs and abilities.

📌 Customer Solutions Specialist (Ballarat)
🏢 Oscar Group Australia
📍 Ballarat