Full time
22h ago , from Recruiting Partners Australia
Recruiting Partners Australia are specialists in white collar recruitment across Australia, delivering tailored recruitment solutions to our clients.
With strong partnerships and experience our clients are provided with the best candidates to fit the job.
Full Time | On Site | Established Australian Manufacturer
Are you an experienced Customer Service professional who thrives in a rapid-paced environment and enjoys being the key link between customers, sales, production and logistics?
We are seeking an experienced Customer Service Officer to join the team of an established and reputable manufacturing organisation.
This is a busy, hands-on customer service position where you will manage your own portfolio of customers and take ownership of their requirements from order entry through to fulfilment.
The Role
Reporting to the National Customer Service Manager, you will be responsible for delivering an exceptional customer experience while ensuring orders, enquiries and issues are managed accurately and efficiently.
Your responsibilities will include:
Processing high volumes of customer orders received via phone, email and EDI
Managing your own portfolio of customers
Responding to customer enquiries and resolving issues promptly
Managing back orders and proactively communicating with customers regarding availability and delivery
Investigating and resolving customer complaints
Processing credits and returned goods
Monitoring EDI orders and resolving order exceptions
Liaising closely with Sales, Planning, Inventory, Warehouse and Logistics
Providing customers with accurate information regarding orders, stock and delivery
Maintaining accurate information within ERP/customer systems
Identifying opportunities to improve processes and the overall customer experience
Working collaboratively within a supportive national Customer Service team
About You




We are looking for someone who genuinely enjoys customer service and takes pride in providing customers with a high level of support.
Ideally, you will bring:
3+ years' experiencewithin Customer Service, Sales Support or Order Processing
Experience working in ahigh-volume order workplace
Strong understanding of the completeorder-to-fulfilment process
Previous experience using ERP systems
Exposure toEDI or automated order processing systemswould be highly regarded
Solid computer skills including Word, Excel and Outlook
Excellent communication and problem-solving skills
Strong attention to detail and accuracy
Excellent time management and organisational skills
Confidence managing customer complaints and resolving problems
A positive, proactive and "can-do" attitude
The ability to build strong relationships with both customers and internal stakeholders
Experience within manufacturing, building products, industrial products, distribution or a similar environment would be highly advantageous.
What We're Looking For
Personality and attitude are significant for this team.
You will be someone who is positive, energetic, customer focused and accountable.
You enjoy working as part of a team, aren't afraid to pick up the phone and speak with customers, and will take ownership of an issue through to resolution.
This would suit someone who enjoys being busy, likes variety and wants to become an important part of a collaborative customer service team.
The Opportunity This is an opportunity to join an established Australian manufacturing organisation where Customer Service plays an integral role in supporting customers and the wider business.
If you are an experienced Customer Service professional looking for a stable, full-time opportunity where you can build strong customer relationships and take genuine ownership of your work, we would love to hear from you.
Additional information
Full-time opportunity with an established Australian manufacturer
Manage your own customer portfolio from order through to delivery
Join a collaborative team with a strong focus on customer experience
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📌 Customer Service Officer (Melbourne)
🏢 Recruiting Partners Australia
📍 Melbourne