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Position Summary The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager.
These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics.
The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.
Essential Duties And Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.Support delivery of operations team goals towards program and portfolio Key Performance IndicatorsSupport and deliver payment reviews, application intake, customer service calls, and operations team schedulingProgram/Project forecasting, tracking, invoicing, and reportingOversight for weekly and monthly departmental/program reportingWork with the program teams to identify opportunities for process improvement that would improve customer/client satisfactionWork directly with internal functional teams and/or program teams on process and QA projectsEnsure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc.



are up to date and readily available on SharePointSupport the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs complianceManage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolioComplete special ad-hoc projects and reporting for program, program manager, operations manager, and regional directorAct as a technical resource/consultant to develop systems, processes, and process improvements for the portfolioManage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional DirectorCoordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and eventsCoordinate portfolio resource sharing inside and outside of the portfolio Work with internal customers to support the reporting needs of the portfolio, program, and business Position Requirements Education and Experience Bachelor's degree in Business, Finance, Engineering or related field from an accredited college or university.Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes1 – 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred) Required Skills, Knowledge And Abilities Ability to maintain confidentialityAbility to analyze financial data and prepare financial reports and statementsAbility to analyze program performance data and reportsProficient in data analysis and programmatic database management, ticketing, reporting,



and dashboardsData entry skills in entering, tracking, maintaining, and querying databasesAbility to communicate effectively both verbally and in writing.Ability to communicate to customers, clients, employees, and supervisor effectivelyAbility to analyze and interpret data and solve practical program problemsAbility to add, subtract, multiply and divide.
Knowledge of mathematical concepts such as fractions, percentages, and ratiosProficient in Microsoft Office, Word, PowerPoint, Excel, VisioAbility to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholdersExhibits concern for personal goal attainment, team goal attainment, and programmatic goal attainmentCommitted to diversity and inclusionReliable transportation Licenses & Certifications Valid driver's license Travel Requirements Willingness to travel more than 60% Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position.
This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Chance Employer Safety -Sensitive Role Addendum Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience.
Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.
Notice Regarding Automated Tools We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications.
These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions.
All evaluations are conducted in accordance with applicable local, state, and federal laws.

📌 All Programs - Operations Manager I (Queensland)
🏢 Franklin Energy
📍 Queensland