Senior Customer Success Manager -
Role Purpose:
Location- Ruddington, Nottinghamshire
Level - Senior Manager
Department - Customer
Working Pattern - Hybrid/ Flexible
Benefits -Benefits at Ideagen
Salary - To be discussed at next stage
We are currently seeking an experienced and strategic Senior Customer Success Manager to join our team.
In this role, youll act as a trusted advisor to our highest-value enterprise customers, helping them maximise the value of their Ideagen solutions while driving retention and growth.
Youll take ownership of a portfolio of strategic accounts, building strong executive relationships and leading complex, global engagements.
Working cross-functionally, youll play a key role in delivering exceptional customer outcomes, reducing risk, and unlocking new opportunities.
This is a high-impact role suited to someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering measurable business value.
Responsibilities:Manage a portfolio of high-value enterprise customers on Premier Success Plans
Build trusted relationships with senior stakeholders, including C-suite executives
Develop and deliver long-term strategic account plans aligned to customer goals
Act as the primary point of contact for escalations, renewals, and growth opportunities
Lead complex, multi-product implementations and transformation initiatives
Drive customer retention and expansion, achieving GRR and NRR targets
Identify and generate new revenue opportunities within existing accounts
Conduct executive business reviews, demonstrating ROI and value delivered
Maintain accurate account activity and insights within Salesforce
Partner with Sales, Marketing, and Product teams to align on strategy and messaging
Lead cross-functional collaboration to resolve challenges and support customer success
Provide mentorship to Customer Success Managers and support team development




Skills and Experience:Proven experience in Customer Success, enterprise account management, SaaS, or consulting roles
Strong track record managing large, complex customer portfolios (multi-million value)
Confident engaging and influencing senior stakeholders and executive audiences
Experienced in delivering strategic account plans and driving long-term customer value
Commercially minded, with a strong focus on retention, growth, and ROI
Highly analytical, with the ability to interpret data and inform decision-making
Excellent communicator with strong presentation and stakeholder management skills
Comfortable leading complex projects, transformations, and cross-functional initiatives
Proficient with CRM and customer success platforms, with strong data discipline
Ambitious, proactive, and driven to deliver exceptional customer outcomes
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
Every day, millions of people are kept safe using Ideagen software.
We have offices across the world, including America, Australia, Malaysia and India, with people doing a wide range of exciting roles.
Were building a future-ready team, and AI is part of how we work smarter.
If you're curious, adaptable and open to using AI to improve how you work, youll thrive at Ideagen.
What is next?
If your application meets the requirements for this role, our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process, please let us know if you require any reasonable adjustments by contacting us at All matters will be treated with strict confidence.
At Ideagen, we value the importance of work-life balance and welcome candidates seeking adaptable arrangements.
Enhance your career and make the world a safer place!
#INDMP
#LI-NOTTINGHAM

📌 Senior Customer Success Manager - (Adelaide)
🏢 Ideagen
📍 Adelaide