Truflow is a leading Australian manufacturer and supplier of high-performance spray booth systems for body shops and industrial painting customers nationally.
We are looking for a proactiveService Sales Co-Ordinatorto join our Service Team in Keysborough and help support the growth of the division into the future.
Reporting to the Service Manager, you will be the key point of contact for ongoing service, maintenance and parts support for our customers.
You will manage the full service lifecycle — from implementing maintenance contracts and scheduling works through to following up breakdowns, processing documentation and driving billable outcomes.
This is a hands-on coordination and technical sales role with real ownership of customer relationships and regional growth.
You will be working with the existing team of service coordinators and service managers within the business to help support your contribution to the division.
Key responsibilities
Maintain and service spray booths, schedule ongoing maintenance, and liaise with existing and potential customers regarding service needs
Implement maintenance contracts for all new booth customers and grow the service contract base across new and existing clients
Coordinate and manage all service parts, maintenance, repairs and filter enquiries and jobs for your region
Log and follow through breakdowns, allocate work to contractors/employees, and ensure timely completion against KPIs
Take customer enquiries and work through the sales cycle to deliver compliant service and maintenance solutions
Book and schedule service maintenance works
Process service documentation and communicate outcomes to customers via email
Complete monthly billables to support accurate invoicing
Fully utilise the VJS/CRM system for communication, reporting, measurement and tracking
Support handovers from capital sales so new customers transition smoothly into ongoing service and maintenance
Prepare information for accounts and provide accurate advice to customers on faults and service requirements
Report on pipeline, expenses, project activity and opportunities
Complete administrative and office support tasks for the regional office as required
About you
Minimum 2 years' experience in service or technical sales
Excellent verbal and written communication skills
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Strong organisational skills with the ability to meet deadlines
Physically fit, punctual, reliable and able to take instruction
Positive can-do attitude and willingness to learn
Comfortable working to KPIs around customer satisfaction, billables and regional growth targets
What success looks like
Meeting and exceeding monthly/yearly billable and budget targets for your region
Implementing service contracts on all recent booth handovers and growing the existing customer base
High customer satisfaction and timely resolution of service issues
Consistent use of the CRM/VJS system and professional communication at all times
Location
39 Pope Rd, Keysborough VIC
(Some travel required from time to time)
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