After Sales Specialist
Consumer Electronics
Permanent Role
Hybrid
Join a global leader in premium consumer electronics in a key after-sales and customer experience role supporting Australia and New Zealand.
Working within a friendly and collaborative team, this position will take ownership of after‐sales service operations, customer escalations, and repair network coordination, working closely with both direct customers and distributor partners to ensure a seamless end to end service experience.
This is an ideal opportunity for someone who is proactive, positive and solutions-focused, with strong customer service experience and an interest in consumer electronics or technology.
The Opportunity Reporting to the Sales Operations team, you will play a key role managing after sales processes and supporting service partners to ensure high quality customer outcomes across ANZ.
Key Responsibilities
Manage after sales enquiries and escalations from both direct customers and distributor partners across Australia and New Zealand
Act as the final escalation point for complex customer service issues and complaints
Support and mentor customer‐facing teams to ensure consistent service delivery
Coordinate service and repair centres across Australia and New Zealand
Track service performance and prepare operational reports for management




Assist with spare parts inventory and logistics coordination across service centres
Oversee the process and final output of refurbished products
Review and approve service invoices and credit claims
Work cross functionally with sales, marketing, logistics and technical teams
About You
We are looking for someone who enjoys solving problems, supporting customers and improving service processes.
You will ideally bring:
Experience in after sales support in knowledge of service (third party repair centres, return logistics, inventory planning, refurbish
Strong complaint resolution and de‐escalation skills
Exposure to consumer electronics, technology or technical products (desirable)
Understanding of Australian Consumer Law relating to product returns and repairs
Experience using CRM systems such as Salesforce(desirable)
Strong Excel and reporting capability
A proactive and collaborative approach to work
Why Join?
Global organisation with a strong reputation in consumer technology
Supportive and collaborative team setting
Opportunity to play a key role in customer experience across ANZ
Product discounts and training opportunities
Flexible and inclusive workplace culture
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📌 After Sales Specialist (New South Wales)
🏢 Futureyou
📍 New South Wales