SafeTIC provides accredited testing, inspection and calibration services that help Australian businesses meet safety and compliance standards with confidence.
With a team of certified technicians and a fleet of fully equipped mobile testing units, we deliver fast, reliable service across Queensland and beyond — onsite or through our NATA-accredited lab.
At SafeTIC, safety isn't just our service, it's our standard.
We're growing fast, and our people are at the heart of that growth.
About SafeTIC
SafeTIC provides accredited testing, inspection and calibration services that help Australian businesses meet safety and compliance standards with confidence.
With a team of certified technicians and a fleet of fully equipped mobile testing units, we deliver fast, reliable service across Queensland and beyond — onsite or through our NATA-accredited lab.
At SafeTIC, safety isn't just our service, it's our standard.
We're growing fast, and our people are at the heart of that growth.
About the Role
We're looking for an organised, customer-focused Service Coordinator to join our Brisbane/QLD team.
You'll be the connection point between our field technicians, clients and the wider business — coordinating schedules, keeping jobs on track, and making sure every customer gets a fast, hassle-free experience.
This is a hands‐on coordination role suited to someone who thrives on staying ahead of a busy, moving schedule and enjoys being the go‐to person for both clients and technicians.
What You'll Do
Scheduling & Dispatch
Coordinate the scheduling of work for service technicians across the region, in conjunction with the Service Manager
Allocate jobs, confirm bookings,



and keep technicians' schedules full and uninterrupted to meet customer turnaround expectations
Follow up on outstanding work and ensure jobs are completed by their due date
Liaise with subcontractors and third-party providers, allocating and following up on work as required
Client Liaison & Admin
Act as the first point of contact for clients via phone and email, quoting new and existing clients
Process service reports, customer orders and invoicing accurately and on time
Maintain clear, accurate records in SafeTIC's scheduling and quality systems
Support the team in meeting KPIs for response times, turnaround and customer satisfaction
You'll also pitch in on general administrative and business support tasks as needed, and work with safety front of mind at all times — raising hazard reports or improvement suggestions where you see them.
What We're Looking For
Experience in scheduling or coordination — field service, mobile workforce or trades‐based scheduling highly regarded
Solid customer service skills, with confidence handling phone and email liaison
High attention to detail and accuracy, particularly with documentation, invoicing and data entry
Excellent organisational and time‐management skills — you can juggle competing priorities without dropping the ball
Proficiency in Google Workspace; experience with ERP or job‐scheduling software is a plus
A proactive, can‐do attitude and strong communication skills
Why Join SafeTIC
Be part of a growing, accredited business making a real difference to workplace safety
Supportive team environment with training and career development
Part time (school hours) or may be full time for the right candidate
#J-*****-Ljbffr

📌 Service Coordinator (Queensland)
🏢 safeTIC
📍 Queensland