The Customer Experience Consultant is responsible for managing the customer experience of customers by identifying issues proactively, building strong relationship with customers and identifying solutions which benefits both Maersk and the customer.
Job Description
Be the primary point of contact for customers via all communication channels and ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders.
Understanding of external factors impacting Customer's supply Chain & understand their sense of urgency, service needs, drivers and desires.
Ability to align with customer expectations upfront & to be able to respond with suggested solutions.
Be fully responsible for customer satisfaction across Maersk product offering.
Cross-sell & upsell Logistics and Services products to customers.
Responsible for vendor management and shipment order consolidation planning, without physical cargo execution.
Proactively track shipments and notify customers of relevant deviations from the transport plan including potential solutions or alternatives.
Willingness to go the extra mile towards the customers & with focus on providing solutions.
Job Requirements
Knowledge of shipping, supply chain or logistics industry preferred
Excellent Stakeholder management-, interpersonal-, and communication-skills
Energetic, well-organized, and self-Initiated




Analytical and problem-solving skills
Valuable process understanding & digital proficiency
Strong Microsoft office skills
Ability to work under pressure keeping quality in focus
Strong cost conscious and optimization mindset
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process.
About the Company
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.
As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people.
With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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