We are seeking an experienced IT Support Specialist to deliver customer-focused IT support across our AU/NZ/UK business units.
What you'll do
Provide end user IT support (in-person and remote) across all business unit locations.
Develop and continuously improve service management processes.
Maintain accurate information of IT assets, systems, and services.
Create and maintain support documentation and self-help resources.
Manage hardware and software lifecycle (purchase, setup, replacement, disposal).
Manage, monitor and optimise software licenses.
Troubleshoot basic infrastructure issues (network, servers) and escalare when required.
Support collaboration technologies, including meeting room A/V, V/C, and events.
Assist with incident response and business-critical issues.
Work collaboratively with IT team members and service providers.
Contribute to IT budget planning and cost management.
Ensure compliance with security standards, policies, and support audits.
Experience and Qualification




Strong customer service focus with a professional and approachable manner.
Minimum of 7+ years' experience in IT, including 5+ years supporting modern end-user environments (Windows 11, macOS, Active Directory, Entra, M365, MDM).
Experience in a compliance-heavy industry is desirable.
ITIL 4 certification is desirable.
What makes NIOA an exceptional workplace?
A flexible and adaptable work style.
Meaningful recognition, weekly pay cycles, yearly profit share and long service awards.
Ongoing growth through learning, mentoring, training and career progression opportunities.
Access to 24/7 counselling and wellbeing services to support you and your family.
Bright, welcoming workspaces with up-to-date facilities, state-of-the-art tools, technology and perks (free barista coffee!).
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📌 It Support Specialist (Brisbane)
🏢 NIOA Group
📍 Brisbane