If you enjoy keeping things running smoothly and take pride in delivering a excellent customer experience, this Aftersales Sales Coordinator role at Penfold Motor Group could be exactly what you have been looking for.
About the role
Based at our Burwood Audi dealership, this permanent full-time position sits within the Service team and puts you at the centre of the aftersales experience, connecting customers, technicians, and the wider business to ensure every interaction lands well.
Your day-to-day will include:
Coordinating service bookings and managing the workshop schedule so the team runs efficiently and customers are kept informed at every step
Acting as a key point of contact for customers across phone and in-person interactions, building genuine relationships that bring people back
Supporting the Service Advisors by handling administrative tasks, follow-up calls, and upsell opportunities for additional services
Preparing quotes, invoices, and job cards accurately, giving you exposure to the full service transaction cycle
Identifying ways to improve the customer journey, with your ideas genuinely welcomed by the team
Collaborating across departments, so no two days feel the same
About you
You are someone who connects well with people, stays organised under pressure, and finds satisfaction in making a process work better than it did yesterday.
A bit more about you:
Experience in a call centre, service bookings, or customer coordination role is what we are looking for, and it will set you up well from day one
Strong communication skills, both written and verbal, that help customers feel heard and valued




Confidence managing competing priorities without letting the detail slip
Comfortable working with dealer management systems or similar scheduling and invoicing software
Technical automotive knowledge is a genuine advantage, though not a requirement as training and support are available
An appreciation for the Audi brand and the premium service experience that comes with it will help you connect with our customers
The benefits
Penfold Motor Group offers a supportive environment where your contribution is recognised and your career can grow alongside the business.
Benefits include:
A stable, permanent full-time role with a well-regarded Victorian dealer group representing a premium brand
Access to ongoing training and development opportunities within the automotive industry
A team culture that values collaboration and looks after its people
Staff discounts across vehicle purchases and servicing
A convenient Burwood location with easy access to public transport
Penfold Motor Groupis a proud Australian-owned business and part of the Peter Warren Automotive Holdings family.
We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership.
With over 330 dedicated employees across multiple locations in Victoria, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise.
We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
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📌 Aftersales Sales Coordinator (Melbourne)
🏢 Penfold Group
📍 Melbourne