Summertime Pools designs, manufactures, and installs premium fibreglass pools right here in Australia.
We're vertically integrated, proudly Australian-made, and rapidly establishing ourselves asthe number one fibreglass pool brand in the country.
Your job is to speak with homeowners who have already enquired online and determine whether afibreglass pool is suitablefor their home, expectations, and budget - before booking a consultation with a pool consultant.
This role requires judgment, consistency, and confidence.
What You'll Be Doing Every Day
Making60+ outbound calls per dayto warm leads
Speaking with homeowners who have actively requested information
Following a clear qualification framework (we train you thoroughly)
Block suitability and access
Timeline and motivation
General suitability for a fibreglass pool
Clearly explaining how Summertime Pools is different
Setting honest expectations with customers
Bookinghigh-quality appointmentsfor the sales team




Accurately updating notes and outcomes inHubSpot CRM
Working through follow-ups and existing enquiries
Who This Role Is For
You'll do well in this role if you:
Genuinely enjoy working on the phone all day
Are comfortable with high-volume call environments
Can stay focused and upbeat on busy days
Like structure and clear expectations
Take pride in doing an key role well
Previous experience in a call centre, contact centre, or phone-based customer service role is highly regarded.
Be part of a supportive and collaborative team.
Genuine leadership opportunity with room for professional growth.
Work in a fast-paced environment where your ideas and initiative are valued.
Please note that only shortlisted candidates will be contacted.
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📌 Sales Support Officer (Melbourne)
🏢 Summertime Pools
📍 Melbourne