This is a hands-on leadership role where you'll combine frontline practice expertise with team coaching, operational oversight, and performance support. You will lead the team's approach to quality, safety, client voice, and outcome achievement-while building robust partnerships across the sector.
Key responsibilities
In this role, you will:
Manage and track intake/waitlists, maintain referral pathways, and support delivery against annual client targets
Lead direct intervention on
high-risk acute cases
, applying strong risk management and decision-making
Ensure consistent use and completion of our clients
Narrative Assessment Tools
, embedding client voice in assessment
Coach and develop staff to deliver client empowerment interventions and record practice using the organisations Coaching App
Build weekly dashboards and operational systems to track throughput and outcomes (e.g., consent rates, home visits, caseload benchmarks, client outcomes)
Implement individual development plans, in-field coaching and performance support to lift practice quality and consistency
Drive a feedback-informed culture using brief wellbeing measurement tools (Session Rating Scale / Outcome Rating Scale)
Complete monthly management requirements for direct reports (feedback, supervision, performance & coaching)
What you'll bring
You will ideally meet
one
of the following:
Bachelor's degree
in a relevant social services field
+ 4+ years




case management experience (family support, child protection, youth, housing, or similar),
or
Diploma
in a relevant community/services field
+ 6+ years
case management experience in a similar setting
You will also have:
Strong applied understanding of child safety and social work/theoretical frameworks, and the ability to guide staff practice
Working knowledge of relevant legislation (child protection, housing, etc.) and ability to coach teams on compliance requirements
Proven people leadership capability (workflow direction, quality assurance, culture building, forward planning)
Confidence engaging stakeholders (Child Safety, schools, hospitals, community services) and influencing outcomes
Ability to connect clients into wrap-around supports across programs and partner services
Strong problem-solving skills within a safety-first, risk-managed framework
Mandatory requirements
National Police Check
Current Working with Children Check (Blue Card) or ability to obtain
Driver's licence
Evidence of work rights in Australia
Willingness to travel regularly for community-based work
Benefits of the role?
Competitive base salary + super +
salary packaging
(boosts take-home pay)
Work for a leading Aboriginal and Torres Strait Islander community-controlled organisation
Join a supportive, purpose-driven team making a difference for vulnerable young people and families
#J-*****-Ljbffr

📌 Youth Team Leader (Queensland)
🏢 Tradewind
📍 Queensland