Your new company Ready to build your experience with one of Australia's leading banks?
Hays is partnering with Commonwealth Bank to recruit multiple Business Banking Customer Service Specialists.
Based in Sydney CBD, this is an opportunity to join a Big Four bank supporting business customers across Australia while gaining valuable banking and customer service experience.
Your new role
As a Customer Service Specialist, you'll be the first point of contact for customers seeking support with their accounts and banking enquiries.
You'll handle approximately 30 inbound calls per day, helping customers find solutions, resolve issues and navigate their banking needs.
Key responsibilities
Managing inbound customer enquiries
Resolving customer issues and providing solutions
Navigating multiple systems to access customer information
Delivering exceptional customer service in every interaction
Working collaboratively within a structured team environment
What you'll need to succeed




Previous customer service experience is essential
Strong communication skills and professional phone manner
Ability to manage a high volume of customer interactions
Resilience, adaptability and a customer-first mindset
Confidence learning current systems and processes
Strong attention to detail
What you'll get in return
$***** per hour plus superannuation
6 month temporary assignment with an opportunity for extension or permanency
Monday- Friday rotating roster with 8-hour shifts between 7:00am - 7:00pm
Comprehensive full-time training programme
Hybrid working arrangements on reaching competency
Supportive team culture with ongoing coaching and development
Experience within a leading Big Four Australian bank
Valuable banking and customer service experience that can open future career opportunities
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📌 Customer Service Specialist (New South Wales)
🏢 Rashi Joshi
📍 New South Wales