The Delivery Group Pty Ltd – Bundaberg QLD
Location:
Bundaberg, QLD
Employment Type:
Full-Time
Industry:
E-Commerce / Customer Service / Electrical Products
Online Support Agent – Sparky Stock
Location:
Bundaberg, QLD
Employment Type:
Full time
Industry:
E-Commerce / Customer Service / Electrical Products
Sparky Stock is a growing Australian online electrical retailer supplying quality electrical products, including power points, switches and accessories, to customers across Australia.
As we continue to grow, we're looking for a friendly, reliable and motivated
Online Support Agent
to join our team and help deliver an outstanding experience to our customers.
This is a great opportunity for someone who enjoys helping people, is confident using computers and online systems, and wants to be part of a growing e-commerce business.
About the Role
As our Online Support Agent, you'll be one of the main points of contact for Sparky Stock customers. You'll assist customers with product enquiries, orders, deliveries, returns and general support through our online channels.
Your responsibilities will include:
Responding to customer enquiries via email, live chat and online messaging
Assisting customers with product and order enquiries
Providing updates on orders, shipping and deliveries
Helping customers navigate our online store
Processing and following up customer service requests
Assisting with returns, exchanges and warranty enquiries
Liaising with suppliers,



couriers and other team members when required
Maintaining accurate customer and order information
Resolving customer concerns professionally and efficiently
Providing friendly and helpful service that represents the Sparky Stock brand
Assisting with general online administration as required
About You
We're looking for someone who is:
Friendly, professional and confident communicating with customers
A strong written communicator with good spelling and grammar
Comfortable working with computers and online systems
Organised and able to manage multiple customer enquiries
Reliable and able to work independently
Patient and solutions-focused when dealing with customer concerns
Willing to learn about electrical products and our product range
Able to provide a high level of customer service
Previous experience in
customer service, online retail, administration or e-commerce
would be highly regarded but isn't essential for the right person.
Knowledge of electrical products, power points, switches or the electrical industry would also be an advantage.
Why Join Sparky Stock?
Join a growing Australian e-commerce business
Friendly and supportive working environment
Opportunity to grow with the business
Learn about e-commerce and the electrical supply industry
Varied role with customer service and administration responsibilities
Be part of building a customer-focused Australian brand
#J-*****-Ljbffr

📌 Online Support Agent (Bundaberg Central)
🏢 The Delivery Group
📍 Bundaberg Central