Join the Heart of Our Business
Ready for a fresh start with a company that values its people as much as its customers? We're looking for someone who loves helping others, enjoys being busy, and wants to be part of a workplace where they can thrive.
Join the heart of our business in a customer-facing role that truly matters
Become part of a proud family-owned company with strong local roots and values
Enjoy a friendly, supportive culture where you'll feel appreciated and respected
As one of the first points of contact for our customers, you'll play a critical role in delivering outstanding service and helping maintain the strong relationships that have made Gouge a trusted name across Victoria and Southern New South Wales.
Why Join Us?
Family-owned Australian business with strong local values
Supportive and welcoming team culture
Stable, full-time employment
Career development and training opportunities
Make a genuine difference every day
About the Role
Are you looking for a change? A workplace where you're genuinely valued, appreciated for your efforts, and part of a team that supports and encourages one another every day? We have a rare opportunity for a Customer Service Specialist to join our friendly and welcoming team at our Mooroopna facility. This role is perfect for someone who enjoys helping people, building relationships, and making a positive difference through exceptional customer service.
At Gouge, we consider our Customer Care Hub to be the heart of our business. Our Customer Care team are the frontline communicators, the first point of contact for our customers, and the vital link between our customers and our operations.
They play a pivotal role in shaping the customer experience, solving problems, building trust, and ensuring our service standards remain exceptional. Simply put, this team is one of the most important functions within our organisation. You'll be joining a well-established and growing business that supports customers across Victoria and Southern New South Wales.
You'll work alongside a team of genuinely good people who enjoy what they do, support each other through busy days, celebrate successes together, and take pride in delivering outstanding service. We believe that work should be more than just a job. It should be a place where you feel respected, included, challenged,



and recognised for the contribution you make.
Whether you're looking to further develop your customer service career or simply want to be part of a positive workplace culture where people genuinely enjoy coming to work, we'd love to hear from you.
If you're someone who brings warmth, energy and enthusiasm, enjoys connecting with people, and wants to be part of a business where your contribution truly matters, this could be the opportunity you've been looking for.
Role and Responsibilities
As a valued member of our Customer Care team, you will play an key role in delivering exceptional service to our customers and supporting the smooth day-to-day operation of the business. Key responsibilities include:
Professionally managing inbound customer calls and directing enquiries to the appropriate team members when required
Processing customer orders accurately and efficiently
Responding to customer enquiries and resolving issues in a timely and professional manner
Building positive relationships with customers and providing a high standard of service at every interaction
Managing email correspondence promptly and maintaining clear, professional communication
Raising and tracking customer requests, service issues and enquiries within our internal systems (full training provided)
Liaising effectively with internal departments to ensure customer needs are met, and service expectations exceeded
Contributing to a positive, collaborative team environment while maintaining a strong focus on customer satisfaction
This role is ideal for someone who enjoys helping people, takes pride in delivering outstanding customer service, and thrives in a fast-paced, team-oriented environment.
About You
The successful candidate will bring:
A genuine passion for helping people and creating positive customer experiences
The ability to respond to customer enquiries promptly, professionally and with empathy
Previous experience in a phone-based customer service role
A warm,



confident and friendly telephone manner
Strong Microsoft Office skills including Outlook, Word, Excel and Calendars (advanced proficiency highly regarded)
Excellent communication, time management and problem-solving skills
The confidence to take initiative, think on their feet and contribute positively to the team
Strong written, verbal and active listening skills
A keen eye and high attention to detail and a commitment to getting things right
A current Driver's Licence
Experience with AI tools, Microsoft technologies and other business systems would be highly advantageous
Why You'll Love Working with Us
At Gouge, we're more than just a workplace; we're a team of good people who genuinely enjoy working together. We foster a supportive, friendly environment where your contribution is valued, your ideas are welcomed, and you can come to work knowing you're part of something bigger.
A welcoming and supportive team culture where people enjoy coming to work and helping each other succeed
Opportunities for career growth and advancement within a long-established and growing Australian business
A people-first culture that prioritises safety, wellbeing, respect and work-life balance
Training, development and ongoing support to help you learn new skills and build your career
A workplace where your ideas matter, and initiative is encouraged and recognised
A diverse and inclusive team that celebrates different backgrounds, experiences and perspectives
The chance to work alongside passionate, hardworking people who genuinely care about our customers and each other
Exposure to new technology, AI tools and business systems as we continue to innovate and improve the way we work
A stable and secure role with a company that has built a strong reputation over many years
Most importantly, you'll be joining a team that believes work should be enjoyable. We support one another, celebrate successes together, and create an
Reliability | Integrity | Compassion | Respect | Inclusion
Apply Now
If you're looking for a rewarding customer service role with a business that values its people and invests in their success, we'd love to hear from you.
Apply today and become part of the Gouge family.
Please note that only shortlisted applicants will be contacted.

📌 Customer Service Specialist (Shepparton)
🏢 GOUGE LINEN & GARMENT SERVICES
📍 Shepparton