Operations Coordinator
Hospitality, Housekeeping and Community Meals On Wheels
K-Life is seeking an experienced, proactive and hands-on Operations Coordinator to lead the day-to-day delivery of our Hospitality, Housekeeping and Community Meals On Wheels services.
This is a key operational leadership role responsible for overseeing our Kitchen and Front of House Hospitality teams, together with the Housekeeping team within our residential aged care facility. The position will also coordinate K-Life's Community Meals on Wheels program, supporting the delivery of safe, reliable and high-quality meals to members of our local community.
Working closely with our Head Chef, Housekeeping Supervisor, care teams and organisational leadership, you will ensure these essential services operate efficiently, consistently and in accordance with legislative, food safety and aged care quality requirements.
At the heart of this role is a commitment to making a positive difference in the daily lives of older people. You will lead your teams to deliver nutritious and enjoyable meals, welcoming dining experiences, and clean, comfortable and well-presented living environments.
About the Role
As Operations Coordinator, you will provide practical leadership and coordination across several busy service areas. You will balance team leadership, rostering, compliance, administration and continuous improvement while remaining visible and actively engaged in day-to-day operations.
You will work directly with residents to understand their needs and preferences, encourage meaningful feedback and ensure their choices are reflected in how services are delivered. You will also help ensure our food, dining and housekeeping services uphold dignity, safety, comfort and a genuine sense of belonging.
The position has a strong administrative and compliance focus. You will coordinate audits, oversee documentation, monitor service outcomes and maintain systems that support the strengthened Aged Care Quality Standards, including Standard 6: Food and Nutrition.
Key Responsibilities
Coordinate the daily operations of the Kitchen, Front of House Hospitality and Housekeeping teams.
Provide leadership and operational support to the Head Chef and Housekeeping Supervisor.
Lead, mentor and support employees to deliver safe, respectful and high-quality services.
Oversee the Community Meals on Wheels program, including meal coordination, service schedules, client requirements and reliable delivery.
Develop and manage staff rosters to maintain appropriate coverage across each service area.
Monitor staffing needs, employee performance,



training requirements and team capability.
Work with residents to gather feedback about meals, dining and housekeeping services and ensure their needs, preferences and choices are respected.
Collaborate with the Head Chef and care teams to support safe, nutritious and appetising meals that meet residents' documented dietary needs and preferences.
Monitor the presentation, temperature, timeliness and overall quality of meals and dining services.
Ensure housekeeping services maintain clean, comfortable, safe and welcoming living environments.
Complete scheduled audits, quality monitoring and compliance activities across Hospitality and Housekeeping services.
Maintain accurate records, operational documentation and compliance systems.
Support compliance with food safety requirements, infection prevention and control practices, workplace health and safety obligations and the strengthened Aged Care Quality Standards.
Review and improve procedures, workflows and service systems to enhance quality, consistency and operational efficiency.
Monitor stock, equipment and supply requirements and support effective resource and cost management.
Respond constructively to feedback, concerns and service issues and ensure appropriate follow-up actions are completed.
Work collaboratively with residents, families, employees, volunteers, care teams and organisational leaders to support integrated service delivery.
Provide practical assistance to service teams when operationally required.
About You
You will be an organised and approachable leader who enjoys bringing people together and improving how services are delivered. You will be equally comfortable coordinating rosters and compliance requirements, supporting employees on the floor and speaking directly with residents about their experiences.
You will ideally bring:
Experience coordinating hospitality, food services, housekeeping, aged care or similar service-based operations.
Demonstrated experience leading, supervising and developing multidisciplinary teams.
Strong organisational skills and the ability to coordinate several operational priorities.
A sound working knowledge of food safety standards and safe food handling requirements.
An understanding of cleaning standards,



infection prevention and control, and protected working practices.
Experience with quality systems, compliance monitoring and audit processes.
Strong administrative skills and excellent attention to detail.
Confidence using Microsoft Word, Excel, Outlook and other digital systems.
Experience preparing rosters and coordinating workforce coverage.
Well-developed written and verbal communication skills.
The ability to build positive working relationships with residents, families, employees and community clients.
A commitment to person-centred care and supporting the dignity, choice and wellbeing of older people.
A flexible, practical and hands-on approach.
Previous experience in residential aged care and relevant qualifications in hospitality, food safety, cleaning operations, business or leadership will be highly regarded.
The successful applicant will also be required to obtain and maintain all relevant pre-employment screening, checks and role-specific requirements.
Why Join K-Life?
At K-Life, our services are built around helping people live life well. You will join a community-focused organisation where Hospitality and Housekeeping are recognised as essential parts of residents' quality of life, comfort and wellbeing.
This is an opportunity to lead dedicated teams, influence the daily experience of our residents and contribute to services that support both our aged care community and people living independently within the wider Killarney community.
Why Killarney?
Discover the charm of Killarney, Queensland—a welcoming rural community nestled in the picturesque Southern Downs.
Surrounded by rolling foothills, mountain views, national parks and cascading waterfalls, Killarney offers a relaxed country lifestyle with plenty of opportunities to enjoy the outdoors.
The township provides essential amenities, including schools, childcare, a medical centre, supermarket, hardware store, cafés, a historic hotel, community swimming pool, art galleries and a heritage museum.
Killarney is approximately 30 minutes from Warwick, just over two hours from Brisbane and around two and a half hours from the Gold Coast.
Embrace a lifestyle where community, nature and convenience come together—and make Killarney your home.
How to Apply
If you are a capable and compassionate operational leader who is passionate about quality service and creating positive experiences for older people, we would welcome your application.
Please submit your current résumé and a cover letter outlining your relevant experience and interest in the position.

📌 Operations Coordinator (Queensland)
🏢 K-Life
📍 Queensland