Bilingual Sales & Order Coordinator – Mandarin/English
VIVO Packaging is an Australian packaging supplier based in Keysborough, Victoria. We provide stock and custom packaging solutions to businesses across Australia and work closely with overseas manufacturers to ensure product quality and timely delivery.
We are looking for an organised, reliable and detail-oriented bilingual coordinator to manage customer enquiries and orders from initial enquiry and quotation through to production and final delivery.
Many of our orders are custom-made and involve different sizes, materials, printing and artwork requirements. The successful candidate will need to understand customer requirements, confirm specifications accurately and carefully follow orders through to completion.
This is
not an entry-level role
. Applicants should have relevant office-based experience and be capable of managing customer enquiries, quotations and orders with limited supervision after initial training.
The role currently focuses mainly on company-generated enquiries and existing customers. As the business develops, the successful candidate may also assist with proactive customer follow-up and other sales or business development activities.
Fluent spoken and written
English and Mandarin Chinese are essential
. You will communicate regularly with Australian customers in English and with manufacturers and suppliers in China in Mandarin.
Key Responsibilities
Respond to customer enquiries by email, phone and in person
Understand customer requirements and recommend suitable packaging products
Prepare quotations and follow up customer enquiries
Manage stock and custom packaging orders from enquiry through to final delivery
Confirm product sizes, materials, printing requirements, artwork, quantities and lead times
Arrange samples, printing proofs and customer approvals
Prepare quotations, sales orders, invoices and related documentation
Liaise with manufacturers and suppliers in China regarding pricing, specifications, artwork, production and delivery




Monitor production progress and keep customers updated
Coordinate sea freight, air freight and local delivery
Follow up payments and assist with customer service and after-sales matters
Assist with stock monitoring, purchasing and replenishment
Work closely with the sales, accounts, design and warehouse teams
Assist with customer follow-up and other sales activities when required
Warehouse Assistance
This is primarily an office-based role. However, approximately once every two to three weeks, you may be required to assist with warehouse-related tasks such as packing orders, moving cartons, preparing goods for dispatch and assisting with customer pickups.
Applicants should be comfortable undertaking these duties when required.
Skills & Experience
Fluent spoken and written English
Fluent spoken and written Mandarin Chinese
1–3 years of relevant office-based experience in sales coordination, customer service, order management, account support, importing, logistics or a similar role
Strong organisational skills and attention to detail
Ability to manage multiple enquiries and orders simultaneously
Confidence preparing quotations, sales orders and invoices
Competence in Excel, email and order management systems
Experience in packaging, printing, manufacturing, importing or wholesale distribution will be highly regarded
Reliable, proactive and customer-focused
Comfortable assisting with warehouse duties when required
Valid Australian full-time working rights
Salary & Commission
$75,000 per annum + superannuation
Upon successful completion of the probationary period, the employee will be eligible to participate in the company's commission scheme. The applicable commission rate will be determined based on demonstrated capability, relevant experience and work performance.
What We Offer
Reliable, long-term full-time employment with Monday-to-Friday working hours, training in packaging products and custom order processes, and the opportunity to develop customer management, supplier coordination and sales experience within a growing business.
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📌 Bilingual Sales & Order Coordinator – Mandarin/English (Melbourne)
🏢 Vivo Packaging
📍 Melbourne