We are seeking an experienced and people‐focused individual to lead a high‐performing team responsible for settlements, aftercare, and collections within the RAC Finance Personal Finance Solutions team.
This is a pivotal leadership role for someone who thrives on developing teams, improving outcomes, and balancing commercial results with exceptional member experience.
The Role In this role, you will lead and inspire a team that manages the end‐to‐end, post‐approval member journey, including settlements, ongoing aftercare, and collections.
You will ensure strong compliance, sustainable collections outcomes, and a consistent positive member experience, while building a culture of accountability, empathy, and high performance.
Key Responsibilities Lead, coach, and empower a team responsible for settlements, aftercare, and collections within personal finance Drive successful performance against KPIs through clear strategy, data‐driven decision‐making, and effective leadership Foster a strong coaching culture, with regular feedback, performance reviews, and development plans Ensure best‐practice collections approaches that balance member outcomes with commercial objectives Drive delinquency management strategies, including arrears control and hardship applications Ensure compliance with relevant legislation, policies, and responsible lending and collections frameworks Champion continuous improvement initiatives and contribute to RAC Finance's strategic goals.




About You You are a confident and empathetic leader with a proven ability to lead collections or credit‐focused teams.
You bring a solid understanding of personal finance collections and are passionate about developing people while delivering results.
You will have: Tertiary qualification in credit management (Cert IV desirable).
Proven experience in personal finance, debt management, collections and retention strategies A track record of coaching and developing teams to achieve sustainable performance Excellent communication skills, with the ability to lead difficult conversations confidently and fairly In-depth knowledge of the National Credit Code, privacy legislation, and financial hardship processes Ability to role model solid leadership behaviours, resilience, and accountability in a fast‐paced environment Why Join Us?
Be part of a values-driven organisation committed to member satisfaction Lead an established, purpose‐driven team with real impact on customer outcomes Competitive salary and benefits package Play a key role in shaping collections strategy and team culture Opportunities for career progression and leadership development Supportive environment that values ethical collections and high‐quality leadership Ready to make an impact?
Apply now and help us deliver exceptional personal finance solutions to our members!
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📌 Manager - Personal Finance Solutions (Western Australia)
🏢 Rac Wa
📍 Western Australia