Hybrid working model (office and work from home) Join a respected federal government agency with strong values Make a direct impact in supporting a highly respected community $***** – $***** per hour + 12% Superannuation OUR CLIENT Our client is dedicated to caring for Australia's defence service community.
Their purpose is to deliver high-quality, trauma-informed support across Australia through both direct and referral-based services.
Our client fosters a workplace culture that values diversity, inclusion and flexibility , with a strong focus on career development, employee wellbeing, and work–life balance.
ROLE We are seeking three Service Support Officers to join the Client Assist team in APS4-equivalent labour hire roles.
Client Assist is a 24/7 national telephony service and the initial point of contact for Open Arms clients and stakeholders.
In this role, you will undertake frontline telephone duties and provide administrative support to help ensure the delivery of timely, high-quality services to veterans and their families.
Three positions available Full-time role, 37.5 hours per week Hours: Rostered between 7:30 am and 5:30 pm, Monday to Friday Contract Length: 24 months Location: Queen Street, Brisbane QLD **** Flexible work arrangements may be considered in consultation with the hiring manager.
KEY RESPONSIBILITIES Undertake frontline telephone duties and manage initial client and stakeholder contact Use multiple ICT and client information systems efficiently while meeting expected KPIs and performance targets Support queue management by monitoring telephony schedules and service standards Assist with the timely resolution of process and procedural enquiries Provide process knowledge and administrative support to colleagues Deliver front-of-house and administrative support across service delivery streams,



including data entry and record keeping Participate in scheduled learning and development activities and regular performance coaching Provide administrative training support to the Learning and Development Coordinator Work effectively within a rostered, multidisciplinary and remotely connected team Support the vision, mission and business objectives of Open Arms – Veterans Families Counselling REQUIREMENTS Australian Citizenship Current Working with Vulnerable People registration or Working with Children Check, or the ability to obtain one Ability to successfully complete a Nationally Coordinated Criminal History Check before commencement Ability to obtain and maintain a Baseline security clearance, with the process initiated or sponsored by the department Strong IT skills and the ability to work confidently across multiple ICT and client information systems Strong interpersonal and communication skills Experience working in a fast-paced, dynamic telephony or customer service environment Experience providing administrative support within a multidisciplinary environment, preferably supporting mental health or wellbeing services Ability to meet performance targets, follow established processes and contribute positively to team culture Availability to work within the required Monday-to-Friday roster APPLICATIONS Please submit your resume and a statement of claims of no more than 750 words.




Your statement of claims should provide clear examples of your relevant skills and experience and demonstrate your suitability against the APS4 Work Level Standards.
You will also be required to indicate: Your relevant telephony, customer service and administrative support experience Your experience using multiple ICT or client information systems Your availability to commence and attend an interview Your current Working with Children or Working with Vulnerable People check status, or your capacity to obtain the required check Confirmation of your Australian Citizenship Your capacity to successfully complete a Nationally Coordinated Criminal History Check Your ability to obtain and maintain a Baseline security clearance For any questions, please call Helen on ************ or Dani on ************ We are committed to diversity and inclusion and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, and people from culturally and linguistically diverse backgrounds.
THANK YOU Given we appreciate the effort it requires to express an interest in response to a job advert, we would like to thank you in advance for taking the time to apply for this role.
Unfortunately, due to the large volume of applications we receive daily, we typically only make contact with individuals whom we consider to have suitable qualifications and experience to be assessed further for shortlisting.
Nevertheless, all resumes submitted to CS Executive Group are retained on our database—you might therefore be contacted by us for suitable roles arising in the future.
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📌 3 X Aps4 Senior Service Support Officers – Federal Government (Queensland)
🏢 CS Executive Group
📍 Queensland