Working with our customers at Australia Post isn't just about helping Australians post, shop, bank or pay bills.
It's also about helping Aussie businesses service their own customers, keeping millions of people connected and building community resilience.
That's a big responsibility, but you're the go-to teams with the know-how, delivering essential and excellent service for people every day.
About the opportunity As our Retail Customer Service Officer, you'll play an key part in helping Australians service their own businesses, keeping millions of people connected and building community resilience.
Every year around one million customers walk into one of our Australia Post Offices.
It's our retail teams who make sure that every experience they have is a great one.
And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.
You'll be Providing outstanding customer service to retail and business customers.
Processing cash, EFTPOS and financial transactions accurately and efficiently.
Counting and handling cash, following strict procedures.
Processing Identity Services, Digital ID verification and Passport applications in accordance with compliance requirements.
Assisting customers with postal, parcel, banking and bill payment services.
Supporting Local Business Partner (LBP) activities and build relationships with business customers.
Promoting and recommend Australia Post products and services to meet customer needs.




Maintaining accurate records and follow operational procedures.
Assisting with mail, parcel and stock management.
Supporting team members to achieve service, compliance and sales targets.
Contributing to a safe, organised and customer-focused workplace.
Role Details Work closely with the Postal Leader across two business operations, gaining valuable leadership exposure and development.
Genuine career progression opportunities, with future leadership pathways expected to become available.
This position commences at $***** per hour for approximately 3 months, increasing to $***** per hour plus 12% Superannuation .
Plus district allowance from $1,210 per annum .
Plus an additional 2 days' leave per year .
Extensive paid training on commencement, with ongoing support and development.
This full time position is Monday to Friday, 8:50am - 5:11pm .
About you You are a quick leaner, keen to assist your local community You're a friendly, enthusiastic and reliable personality who loves working in a team environment.
You're ready to put the customer at the centre of everything you do to help make a difference in the community.
You'll also need to Have experience in customer service and/or cash handling.




Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift.
What else is in it for you?
Work with a diverse, supportive team where you have opportunity to connect and collaborate every day Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers Opportunities for training, growth and development in customer experience or other areas of the business Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources All walks, one route It takes a lot of us to deliver for every Australian – and it's important to us that our people behind the parcels reflect the people receiving them.
We come from all walks.
Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees.
We're a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free.
We're also working hard to remove bias and build a gender-equitable experience for everyone who joins us.
If you've got questions about accessibility, reach out to our Diversity Inclusion team at ******.

📌 Retail Customer Service Officer (Townsville)
🏢 Australia Post
📍 Townsville