Every conversation has the power to change someone's life.
At Law Partners, every client journey begins with a conversation—and that first interaction matters.
We're looking for experienced customer service professionals to join our high-performing Client Care team in our modern Sydney CBD office. If you enjoy helping people, thrive in a rapid-paced setting, and take pride in delivering exceptional service, this could be the perfect opportunity.
This is not a traditional call centre role.
While speaking with clients over the phone is an important part of the position, your day is much more varied. You'll spend your time having meaningful conversations with prospective clients, responding to live chat enquiries, completing administrative tasks, and working closely with our legal teams to deliver an exceptional client experience.
Many of the people you'll speak with have recently experienced an injury or life-changing event. Your ability to listen with empathy, communicate with confidence, and make people feel heard can have a genuine impact on whether they receive the support they need.
If you're looking for a role where your customer service skills truly matter—and where no two days are the same,we'd love to hear from you.
About the role
As a Client Care Specialist, you'll be the first point of contact for people seeking legal assistance following an injury or accident.
Your responsibilities will include:
Speaking with prospective clients over the phone and providing exceptional customer service
Responding to client enquiries via live chat and other communication channels
Completing a variety of administrative tasks to support the client intake process
Building trust and rapport from the very first interaction
Listening carefully to understand each client's circumstances and needs
Gathering accurate information while maintaining exceptional attention to detail
Providing reassurance and guiding clients through the next steps




Working closely with our legal teams to ensure a seamless client experience
Delivering every interaction with empathy, professionalism and care
About you
We're not just looking for people with call centre experience
—we're looking for people who genuinely enjoy helping others and delivering outstanding customer service.
Whether you've worked in retail, hospitality, healthcare, banking, travel, insurance, professional services, reception or another customer service role, we'd love to hear from you.
You'll also bring:
Excellent communication and interpersonal skills
Confidence speaking with people from all walks of life
The ability to build rapport quickly and build trust
Strong organisational skills and attention to detail
The ability to balance phone-based customer service, administration and live chat enquiries
Confidence using multiple systems and managing competing priorities
Emotional intelligence, resilience and the ability to remain calm under pressure
A proactive attitude with strong ownership and follow-through
The ability to speak a second language will be highly regarded
, as we support clients from a wide range of cultural and linguistic backgrounds.
Why join Law Partners?
Law Partners is Australia's largest specialist personal injury law firm, helping thousands of Australians every year get the compensation they deserve.
We believe our people are our greatest asset
and are committed to creating an environment where you can build a rewarding long-term career.
We offer:
Modern, state-of-the-art Sydney CBD offices
Structured onboarding, training, coaching and ongoing professional development
Genuine career progression opportunities within a growing national firm
Hybrid work flexibility (3 days in office, 2 days at home) once established in the role
A supportive, collaborative and welcoming team culture
Regular team and firm-wide social events
Employee wellbeing initiatives and recognition programs
Paid parental leave
Two paid wellbeing days each year
Discounted gym membership
A paid birthday day off
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📌 Client Care Specialist (New South Wales)
🏢 Law Partners
📍 New South Wales