MTC FutureReady is seeking a Head of Customer Experience to shape and drive our customer experience, brand and marketing strategy. You will lead a multidisciplinary team, champion customer-focused innovation, and ensure initiatives attract current customers while strengthening loyalty and advocacy.
Reporting to the General Manager, Customer Experience & Engagement, you will guide budgeting, governance and performance across channels, using insights and AI-enabled solutions to improve outcomes and
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📌 Chief Customer Experience & Brand Growth Leader (New South Wales)
🏢 MTC FutureReady
📍 New South Wales
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