Overview As the Recoveries Officer, you will be responsible for effectively managing a portfolio of worker, employer, provider Scheme / Contract debt recovery cases or Third Party wrongdoer cases.
When completing third party recovery duties, the role is additionally responsible for managing Scheme debt and all Third Party, Common Law, Compulsory Third Party, Public Liability litigation cases / claims to maximise scheme financial outcomes and objectives.
This role also acts as a technical reference point for Recovery Officers and claims operations staff.
How you'll make an impact Work closely with internal stakeholders to identify potential Third Party wrongdoer recoveries and minimise the impact of overpayments to injured workers, employers or providers; Maintain high levels of communication and provide specialist technical assistance where appropriate, to all relevant internal and external stakeholders to reduce potential overpayments; Liaise with internal parties to obtain information relevant to the recovery cases; Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes; Communicate with relevant internal and external stakeholders when any unauthorised overpayments occur; Meet performance targets whilst maintaining compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls.




About you Proven Workers Compensation or Personal Claims Management experience; Experience in managing recovery cases; Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes; Understanding of relevant legislative provisions surrounding recoveries and debt collections; Experience working within public liability framework; Understanding of relevant legislation including the Motor Vehicle Act ****, Road Traffic Act ****, Civil Liability Act ****, Return To Work Act ****, Workers Rehabilitation and Compensation Act **** Compensation and benefits On top of a market-competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Adaptable and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!

📌 Recoveries Officer (South Australia)
🏢 Gallagher
📍 South Australia