Casual Administration & Customer Service Assistant
Skippy Skips is seeking a reliable and friendly
Casual Administration and Customer Service Assistant
to join our Townsville team on an ongoing basis.
This is a varied role supporting our customers, drivers and day-to-day office operations. It would suit someone who communicates confidently, has strong attention to detail and can work independently while following established systems and processes.
The position will generally offer
three shifts per week
, with shifts starting at
7:00 am
. The days worked and length of each shift may vary depending on staffing and operational requirements.
Additional shifts may be available during busy periods and when covering staff leave. During leave-cover periods, the hours may increase significantly, potentially reaching
full-time hours of up to 38 hours per week
.
Leave coverage is commonly required from
mid-January to mid-February
, although the exact dates and hours will depend on staff leave and operational requirements.
The role will initially be based at our Townsville office. Some work-from-home flexibility may be available during approved leave-cover and busy periods once training has been completed.
About the role
Skippy Skips is seeking a reliable and friendly
Casual Administration and Customer Service Assistant
to join our Townsville team on an ongoing basis.
This is a varied role supporting our customers, drivers and day-to-day office operations. It would suit someone who communicates confidently, has strong attention to detail and can work independently while following established systems and processes.
The position will generally offer
three shifts per week
, with shifts starting at
7:00 am
. The days worked and length of each shift may vary depending on staffing and operational requirements.
Additional shifts may be available during busy periods and when covering staff leave. During leave-cover periods, the hours may increase significantly, potentially reaching




full-time hours of up to 38 hours per week
.
Leave coverage is commonly required from
mid-January to mid-February
, although the exact dates and hours will depend on staff leave and operational requirements.
The role will initially be based at our Townsville office. Some work-from-home flexibility may be available during approved leave-cover and busy periods once training has been completed.
Key responsibilities
Your duties will include:
Answering incoming customer calls
Responding to emails, messages and customer enquiries
Taking, confirming and updating skip-bin bookings
Allocating bookings and job information to the driving team
Processing customer payments
Maintaining accurate customer and booking records
Communicating booking changes to customers and drivers
Following up outstanding information when required
Assisting with general administration and office support
Supporting the team during busy operating periods
About you
We are looking for someone who:
Has previous administration, reception or customer-service experience
Communicates clearly and professionally by telephone and email
Provides friendly and helpful customer service
Is confident using computers, email and basic office software
Has strong attention to detail and accurate data-entry skills
Is organised and comfortable managing changing priorities
Is reliable, punctual and able to work independently
Can remain calm and professional during busy periods
Is comfortable processing payments and handling customer information
Can follow established procedures while using good judgement
Has flexibility to work different days and shift lengths when required




Resides in Townsville or the surrounding area
Has valuable local knowledge of Townsville and its surrounding suburbs
Experience in transport, waste management, scheduling, logistics or a similar service business would be helpful but is not essential.
Hours and availability
This is an
ongoing casual position
, generally offering:
Three shifts per week
A 7:00 am starting time
Shift days and finishing times that may vary
Additional shifts during busy periods
Additional or potentially full-time hours when covering staff leave
Up to 38 hours per week during some leave-cover periods
Leave coverage commonly required between mid-January and mid-February
As this is a casual position, the number of hours offered may vary depending on staffing and operational requirements.
Applicants should have some flexibility to work additional hours when required, particularly during staff leave and busy operating periods.
Training and work location
Full paid training will be provided at our Townsville office.
The successful applicant will initially work onsite while learning our booking systems, operating procedures and customer-service standards.
Once fully trained and confident in the role, some work-from-home flexibility may be available during approved leave-cover periods and other busy periods.
This is
not a fully remote position
. Applicants must reside in Townsville or the surrounding area, have good local knowledge of Townsville and its surrounding suburbs, and be able to attend our office as required.
Why join Skippy Skips?
Ongoing casual employment
Generally three shifts per week
Additional hours available during busy and leave-cover periods
Full paid training
Established systems and clear operating procedures
Some work-from-home flexibility after training
A varied role with genuine responsibility
Join a trusted, locally owned Townsville business
Friendly and supportive team environment
#J-*****-Ljbffr

📌 Casual Administration & Customer Service Assistant (Townsville)
🏢 Skippy Skips
📍 Townsville