Full time, Permanent
19d ago , from Appentency Recruitment Services
About :Our clientis a multi-award winning and very well renowned company. The company is amongthe fastest growing companies and expanding the team to fulfil its growth andwe need people who have good multi-tasking skills and can help deliver highlevel of support
The primary responsibility for the role of Service Desk Engineer is toprovide Level 1 and Level 2 technical support for clients. Our support willinclude Mobile support (training provided) and desktop/systems support (expectsome experience in this area).
Key responsibilities for this role:
Triage and resolvelevel 1 and 2 technical supportrequestsvia phone, email, onsite or through remote tools in a customer focusedmanner.
Ensures timely resolution or escalation of incidents, and promptlycommunicate on progress to end-users.
Log requests correctly into the PSA with appropriate parameters andwith detail.
Log time spent on tickets correctly into the PSA.
Update and maintain the knowledge base diligently.
Provide after hours on call support as needed.
Attend client sites and provide face to face support if/whenrequired.
Key requirements for this role:
1-2 years' experienceworking on a service desk.
Experience working for anMSPis ideal.
Industry specific certifications is preferrable (e.g. Microsoft,Azure etc)
We are looking for someone with the following skill set:
Across the board intermediate knowledge of various technologiesincluding but not limited to:
Active Directory
Microsoft Exchange
Microsoft Office 365
SharePoint
Windows Desktop
Troubleshooting of systems from hardware level up (workstations,network devices,
storage)
Endpoint Security (e.g.: Webroot or Sophos or Microsoft Defender)
Knowledge of Wired/Wireless Networking (e.g., Switches, AccessPoints, etc)
Must beAus CitizenorPR
Additionally any experience in Microsoft Intune or VMWare WorkspaceOne (iOS/Android) would be preferable but not required. We will providecomplete training on these platforms and all other platforms in use bySolve.
On Offer:
Full time role + Competitive Remuneration
Great culture
Outstanding learning and growth potential
A career path for the right candidate
Other titles for this role in other organisationmight be: L2 Engineer,L1 Engineer, Desktop Support
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