Company Description
We're seeking an enthusiastic and detail‐oriented
Parts Interpreter
to join our Murwillumbah Branch on a full‐time basis.
In this customer‐facing role, you'll be a trusted point of contact for customers, helping them identify the right parts solutions while delivering outstanding service. You'll combine technical knowledge, analytical thinking, and strong communication skills to ensure accuracy, efficiency, and a positive customer experience every time.
Working closely with the branch team, you'll play an integral role in supporting daily store operations and contributing to team success.
Job Description
Interpret and analyze customer inquiries regarding heavy vehicle parts specifications, compatibility, and technical requirements specific to trucks and commercial vehicles
Translate complex technical problems and truck specifications into clear, understandable solutions for fleet operators and customers
Process inbound phone and online parts inquiries with accuracy and efficiency, prioritizing urgent fleet maintenance needs
Identify correct parts using technical documentation, truck parts catalogs, and inventory management systems
Provide expert guidance on part selection for commercial vehicles, ensuring customers receive the right components for their fleet requirements
Maintain detailed and organized records of customer interactions, parts requests, and fleet maintenance histories




Collaborate with warehouse and sales teams to ensure timely order fulfillment, stock accuracy, and expedited delivery for critical truck repairs
Support customer service operations and showroom activities as neededAssist with inventory management, stock receipt, and order processing for truck parts and components
Develop and maintain strong customer relationships with fleet managers and operators through transparent communication and responsive service
Coordinate with technical teams to resolve complex truck-related parts inquiries and compatibility issues
Qualifications
Exceptional communication and interpersonal skills, both written and verbal
Proven customer service expertise with a genuine passion for delivering outstanding support
Strong ability to translate technical information and complex problems into clear, simple solutions
Excellent phone manner and professional presentation
Proficiency with computer systems and parts catalog/inventory management software
Strong analytical and problem-solving skills with meticulous attention to detail
Ability to influence and negotiate effectively with customers and team members
Solid time management and organizational skills
Experience or demonstrated passion for automotive parts (preferred)
Background or familiarity with European vehicles (advantageous)
Ability to work collaboratively within a team environment
Flexible and adaptable approach to a quick-paced, hands‐on work setting
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📌 Parts Interpreter (New South Wales)
🏢 Bapcor Retail
📍 New South Wales